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<p>[QUOTE="dougsmit, post: 4074032, member: 19463"]Yes, everyone makes mistakes but the measure of a good dealer is how they handle mistakes. IMO, the minimum adjustment appropriate here would be refund of the entire buyer's premium and postage. Sellers that get additional payment over hammer deserve that money for the professional services they provide. When there is less than professional level services provided, there should be no premium. They owe the consignor for the coin and he should get his money rather than the return of his coin as an unsold. They owe you something for their wasting of your time. That is why I propose they owe you the postage. It might not be too much to say they owe you a sestertius like you ordered but at a minimum they do not deserve profit from their poor work. If the industry standards required all professionals to provide what they sell, this sort of thing would not be as likely to happen.</p><p><br /></p><p>I ordered a burrito at Taco Bell. When I bit into it, I discovered the new employee had put the wrong sauce on it and omitted the cheese. They replaced the item with a brand new (correct) one and did not charge me for the bite I had taken. They even gave me a free desert item. Taco Bell wants me to come back another day. Does Heritage care or do they figure someone else will buy the stuff so we must tolerate their errors?[/QUOTE]</p><p><br /></p>
[QUOTE="dougsmit, post: 4074032, member: 19463"]Yes, everyone makes mistakes but the measure of a good dealer is how they handle mistakes. IMO, the minimum adjustment appropriate here would be refund of the entire buyer's premium and postage. Sellers that get additional payment over hammer deserve that money for the professional services they provide. When there is less than professional level services provided, there should be no premium. They owe the consignor for the coin and he should get his money rather than the return of his coin as an unsold. They owe you something for their wasting of your time. That is why I propose they owe you the postage. It might not be too much to say they owe you a sestertius like you ordered but at a minimum they do not deserve profit from their poor work. If the industry standards required all professionals to provide what they sell, this sort of thing would not be as likely to happen. I ordered a burrito at Taco Bell. When I bit into it, I discovered the new employee had put the wrong sauce on it and omitted the cheese. They replaced the item with a brand new (correct) one and did not charge me for the bite I had taken. They even gave me a free desert item. Taco Bell wants me to come back another day. Does Heritage care or do they figure someone else will buy the stuff so we must tolerate their errors?[/QUOTE]
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