Log in or Sign up
Coin Talk
Home
Forums
>
Coin Forums
>
Coin Chat
>
To return, or not to return, that is the question (NOT what you're thinking!)
>
Reply to Thread
Message:
<p>[QUOTE="Howard Black, post: 3157682, member: 97119"]Two things arrived today. Or, three, depending on how you count them. We got the UPS return label to return the two PMD Silver Reverse Proof Sets to the Mint on their dime. (They'll cover the return ticket, but <i><b>ONLY</b></i> if <i><b>you</b></i> bring up the topic. They will <i><b>not</b></i> volunteer that information! If you <i>don't</i> ask for it, you're left with the tear-off return tag on the invoice, and its terms -- i.e., seven day return priv., and YOU-pay freight.)</p><p><br /></p><p>We also got -- in our mailbox -- two boxes from them, with one of the sets per box.</p><p><br /></p><p>I'd been seriously considering/pretty much planning on <i>leaving </i>them in the sealed/unopened boxes, on the theory that this would impute some additional value to them in a few years.</p><p><br /></p><p>But, after our 20% failure rate, and the even<i><b> worse</b></i> disasters others have experienced (one guy had a 100% failure rate; another guy posted photos of his PMD coins -- good grief, worse than the worst bag-marked crap I've ever seen) -- and using "standard extrapolation metrics" (i.e., something like for every one customer who complains, a hundred will silently grit their teeth and either eat the loss, or try to resolve it <i>without</i> going to post something about it on the net), I concluded that there is a nontrivial chance of one or both of these sets being crap.</p><p><br /></p><p>Now, this will probably be common knowledge in a few years ("2018: The Year the U.S. Mint Crapped on its Customers") -- which will either 1) make people say NO WAY am I gonna buy a pig in a poke!, or, 2) add to "the thrill of the chase" (only to those addicted to gambling).</p><p><br /></p><p>What do I do? Do I open them up and look for damage? And if there is some, return them, and hope there's still remaining stock when they finally get around to processing it? (It took them two stinking days to email us a link to get the shipping label!)</p><p><br /></p><p>I checked yesterday; as of Tuesday, they'd sold roughly 3/4 of the maximum number of sets to be minted (no one outside the Mint knows the actual number to be minted -- everyone seems to think it's 200,000, but it clearly states that's the maximum number, not the actual number) -- so, I'm worried about even getting the ones we're sending out today returned, instead of refunded.</p><p><br /></p><p>PS: To quote Procol Harum, "If I'd known then, what I know now..." -- I'd have opened both our bad sets, swapped dimes, and then instead of having two sets with one bad coin each, we'd have one bad set with two coins. That way, even if they're out of stock, we'd at least only be losing one set. But, since I did not learn that the "lenses" were openable until <i>after </i>we'd reported two bad sets and gotten the wheels turning, we were committed to following through.</p><p><br /></p><p>This is a mistake I won't make again -- assuming I open these boxes, and, find two different problem coins on two same-coin lenses. (If only it'd been a bad dollar (or dime) in <i>one</i> kit, and a bad<i> quarter</i> in the <i>other</i>, it'd have been a quick presto-chango. Story of my life...)</p><p><br /></p><p>So, the question is, do I open these boxes, or do I <i>not</i> open these boxes?</p><p><br /></p><p>Advice eagerly solicited![/QUOTE]</p><p><br /></p>
[QUOTE="Howard Black, post: 3157682, member: 97119"]Two things arrived today. Or, three, depending on how you count them. We got the UPS return label to return the two PMD Silver Reverse Proof Sets to the Mint on their dime. (They'll cover the return ticket, but [I][B]ONLY[/B][/I] if [I][B]you[/B][/I] bring up the topic. They will [I][B]not[/B][/I] volunteer that information! If you [I]don't[/I] ask for it, you're left with the tear-off return tag on the invoice, and its terms -- i.e., seven day return priv., and YOU-pay freight.) We also got -- in our mailbox -- two boxes from them, with one of the sets per box. I'd been seriously considering/pretty much planning on [I]leaving [/I]them in the sealed/unopened boxes, on the theory that this would impute some additional value to them in a few years. But, after our 20% failure rate, and the even[I][B] worse[/B][/I] disasters others have experienced (one guy had a 100% failure rate; another guy posted photos of his PMD coins -- good grief, worse than the worst bag-marked crap I've ever seen) -- and using "standard extrapolation metrics" (i.e., something like for every one customer who complains, a hundred will silently grit their teeth and either eat the loss, or try to resolve it [I]without[/I] going to post something about it on the net), I concluded that there is a nontrivial chance of one or both of these sets being crap. Now, this will probably be common knowledge in a few years ("2018: The Year the U.S. Mint Crapped on its Customers") -- which will either 1) make people say NO WAY am I gonna buy a pig in a poke!, or, 2) add to "the thrill of the chase" (only to those addicted to gambling). What do I do? Do I open them up and look for damage? And if there is some, return them, and hope there's still remaining stock when they finally get around to processing it? (It took them two stinking days to email us a link to get the shipping label!) I checked yesterday; as of Tuesday, they'd sold roughly 3/4 of the maximum number of sets to be minted (no one outside the Mint knows the actual number to be minted -- everyone seems to think it's 200,000, but it clearly states that's the maximum number, not the actual number) -- so, I'm worried about even getting the ones we're sending out today returned, instead of refunded. PS: To quote Procol Harum, "If I'd known then, what I know now..." -- I'd have opened both our bad sets, swapped dimes, and then instead of having two sets with one bad coin each, we'd have one bad set with two coins. That way, even if they're out of stock, we'd at least only be losing one set. But, since I did not learn that the "lenses" were openable until [I]after [/I]we'd reported two bad sets and gotten the wheels turning, we were committed to following through. This is a mistake I won't make again -- assuming I open these boxes, and, find two different problem coins on two same-coin lenses. (If only it'd been a bad dollar (or dime) in [I]one[/I] kit, and a bad[I] quarter[/I] in the [I]other[/I], it'd have been a quick presto-chango. Story of my life...) So, the question is, do I open these boxes, or do I [I]not[/I] open these boxes? Advice eagerly solicited![/QUOTE]
Your name or email address:
Do you already have an account?
No, create an account now.
Yes, my password is:
Forgot your password?
Stay logged in
Coin Talk
Home
Forums
>
Coin Forums
>
Coin Chat
>
To return, or not to return, that is the question (NOT what you're thinking!)
>
Home
Home
Quick Links
Search Forums
Recent Activity
Recent Posts
Forums
Forums
Quick Links
Search Forums
Recent Posts
Competitions
Competitions
Quick Links
Competition Index
Rules, Terms & Conditions
Gallery
Gallery
Quick Links
Search Media
New Media
Showcase
Showcase
Quick Links
Search Items
Most Active Members
New Items
Directory
Directory
Quick Links
Directory Home
New Listings
Members
Members
Quick Links
Notable Members
Current Visitors
Recent Activity
New Profile Posts
Sponsors
Menu
Search
Search titles only
Posted by Member:
Separate names with a comma.
Newer Than:
Search this thread only
Search this forum only
Display results as threads
Useful Searches
Recent Posts
More...