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<p>[QUOTE="CamaroDMD, post: 1872670, member: 5233"]I agree with what you are saying. I also agree with the statement made several pages ago that there is no reason to return a non-necessary commodity you purchased when you had the ability to fully examine it prior. I can see how such behavior can be frustrating to the dealer. I also agree that the relationship between customer and dealer is a two-way street. All that is 100% true.</p><p><br /></p><p>My only point is, from a <u><b>business only</b></u> perspective...irritating a customer is not a good thing to do if you want to maximize sales. In the end, the dealer left the customer feeling unhappy which could reduce his sales potential to that customer and anyone he might mention the dealer to. </p><p><br /></p><p>Now, sometimes you have a customer that is not worth dealing with and needs to be driven away...perhaps that was the case. Perhaps too, this dealer is doing fine and doesn't need every last sale and thus can be selective. </p><p><br /></p><p>My only point was...if the dealer is trying to maximize his sales (without being unethical), treating a customer like this (even an annoying one) is not the way to do it.[/QUOTE]</p><p><br /></p>
[QUOTE="CamaroDMD, post: 1872670, member: 5233"]I agree with what you are saying. I also agree with the statement made several pages ago that there is no reason to return a non-necessary commodity you purchased when you had the ability to fully examine it prior. I can see how such behavior can be frustrating to the dealer. I also agree that the relationship between customer and dealer is a two-way street. All that is 100% true. My only point is, from a [U][B]business only[/B][/U] perspective...irritating a customer is not a good thing to do if you want to maximize sales. In the end, the dealer left the customer feeling unhappy which could reduce his sales potential to that customer and anyone he might mention the dealer to. Now, sometimes you have a customer that is not worth dealing with and needs to be driven away...perhaps that was the case. Perhaps too, this dealer is doing fine and doesn't need every last sale and thus can be selective. My only point was...if the dealer is trying to maximize his sales (without being unethical), treating a customer like this (even an annoying one) is not the way to do it.[/QUOTE]
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