Message:

<p>[QUOTE=&quot;CamaroDMD, post: 1872670, member: 5233&quot;]I agree with what you are saying.&nbsp; I also agree with the statement made several pages ago that there is no reason to return a non-necessary commodity you purchased when you had the ability to fully examine it prior.&nbsp; I can see how such behavior can be frustrating to the dealer.&nbsp; I also agree that the relationship between customer and dealer is a two-way street.&nbsp; All that is 100% true.</p><p><br /></p><p>My only point is, from a <u><b>business only</b></u> perspective...irritating a customer is not a good thing to do if you want to maximize sales.&nbsp; In the end, the dealer left the customer feeling unhappy which could reduce his sales potential to that customer and anyone he might mention the dealer to. </p><p><br /></p><p>Now, sometimes you have a customer that is not worth dealing with and needs to be driven away...perhaps that was the case.&nbsp; Perhaps too, this dealer is doing fine and doesn&#039;t need every last sale and thus can be selective. </p><p><br /></p><p>My only point was...if the dealer is trying to maximize his sales (without being unethical), treating a customer like this (even an annoying one) is not the way to do it.[/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in