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<p>[QUOTE=&quot;CamaroDMD, post: 1872293, member: 5233&quot;]I&#039;m in no way faulting this dealer.&nbsp; All we have is what the OP has told us...which is one side of the story.&nbsp; Perhaps you are right, perhaps this dealer did bend over backwards trying to go above and beyond with customer service and the OP pushed him to his limit.&nbsp; Everybody has one, and I don&#039;t think that the dealer should allow himself to be walked all over.&nbsp; On the other hand, perhaps the dealer is just a grouchy dealer...we have all seen those too.</p><p><br /></p><p>My only point was from more of a profitability side of things.&nbsp; I was just trying to point out that if the dealer (or even me as a dentist) is willing to be extra tolerant of annoying behavior...you might make a few more sales in the long run.&nbsp; If I spend several hours discussing treatment options with a patient...only to have not get anything done, it might not be a total lost cause.&nbsp; If I seem friendly and willing to listen and help, that patient might go and tell a friend that I&#039;m really nice.&nbsp; Maybe the first guy didn&#039;t make me any money...but maybe his friend comes in and does a bunch of crowns.</p><p><br /></p><p>You never know what being kind will do.&nbsp; That was my only point.</p><p><br /></p><p>On the other hand...we have all met people who just drive us up the wall.&nbsp; Who complain non-stop and are never happy and it&#039;s always someone else&#039;s fault (I can think of someone here like that).&nbsp; Sometimes, people just aren&#039;t worth doing business with and you need to drive them away.&nbsp; Perhaps the dealer got to that point.</p><p><br /></p><p>But, at the end of the day...I think as a businessman you are always better off painting a smile on your face and trying to be kindest and more caring person you can be.&nbsp; I believe you make more sales that way.[/QUOTE]</p><p><br /></p>

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