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<p>[QUOTE="CamaroDMD, post: 1872293, member: 5233"]I'm in no way faulting this dealer. All we have is what the OP has told us...which is one side of the story. Perhaps you are right, perhaps this dealer did bend over backwards trying to go above and beyond with customer service and the OP pushed him to his limit. Everybody has one, and I don't think that the dealer should allow himself to be walked all over. On the other hand, perhaps the dealer is just a grouchy dealer...we have all seen those too.</p><p><br /></p><p>My only point was from more of a profitability side of things. I was just trying to point out that if the dealer (or even me as a dentist) is willing to be extra tolerant of annoying behavior...you might make a few more sales in the long run. If I spend several hours discussing treatment options with a patient...only to have not get anything done, it might not be a total lost cause. If I seem friendly and willing to listen and help, that patient might go and tell a friend that I'm really nice. Maybe the first guy didn't make me any money...but maybe his friend comes in and does a bunch of crowns.</p><p><br /></p><p>You never know what being kind will do. That was my only point.</p><p><br /></p><p>On the other hand...we have all met people who just drive us up the wall. Who complain non-stop and are never happy and it's always someone else's fault (I can think of someone here like that). Sometimes, people just aren't worth doing business with and you need to drive them away. Perhaps the dealer got to that point.</p><p><br /></p><p>But, at the end of the day...I think as a businessman you are always better off painting a smile on your face and trying to be kindest and more caring person you can be. I believe you make more sales that way.[/QUOTE]</p><p><br /></p>
[QUOTE="CamaroDMD, post: 1872293, member: 5233"]I'm in no way faulting this dealer. All we have is what the OP has told us...which is one side of the story. Perhaps you are right, perhaps this dealer did bend over backwards trying to go above and beyond with customer service and the OP pushed him to his limit. Everybody has one, and I don't think that the dealer should allow himself to be walked all over. On the other hand, perhaps the dealer is just a grouchy dealer...we have all seen those too. My only point was from more of a profitability side of things. I was just trying to point out that if the dealer (or even me as a dentist) is willing to be extra tolerant of annoying behavior...you might make a few more sales in the long run. If I spend several hours discussing treatment options with a patient...only to have not get anything done, it might not be a total lost cause. If I seem friendly and willing to listen and help, that patient might go and tell a friend that I'm really nice. Maybe the first guy didn't make me any money...but maybe his friend comes in and does a bunch of crowns. You never know what being kind will do. That was my only point. On the other hand...we have all met people who just drive us up the wall. Who complain non-stop and are never happy and it's always someone else's fault (I can think of someone here like that). Sometimes, people just aren't worth doing business with and you need to drive them away. Perhaps the dealer got to that point. But, at the end of the day...I think as a businessman you are always better off painting a smile on your face and trying to be kindest and more caring person you can be. I believe you make more sales that way.[/QUOTE]
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