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Message:: [QUOTE="fiddlehead, post: 2590216, member: 31286"]My only issue with Heritage is their no return policy. Dealers and Ebay (and of course dealers selling on Ebay) often allow returns on items in auctions.  I've bought several coins in Heritage Auctions - one of them had a problem and when I brought it to Heritage's attention they did respond, but wouldn't let me return it.  Instead they offered to send it to PCGS and have the problem resolved, which of course changed the coin.  I wound up selling it without a loss, but when it was clear to them that something they sold had a problem they didn't identify in the listing but recognized after the sale, they should have let me return it with a fully comprehensive refund rather than leaving me hanging for several months.  Also, I have never had any success getting a coin I bought through Heritage CAC certified - but I've succeeded with coins I bought from Stacks Bowers, David Lawrence and many dealers.  It may be coincidence, but I think it's more likely a manifestation of the odds based on who is selling what part of their inventory on Heritage.  So, if I was able to view coins in person I might be more likely to buy more frequently from Heritage - but since that isn't practical for me, I don't use Heritage unless there's a coin that I can't find elsewhere or one that I win for a super bargain price (which has happened).[/QUOTE]