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<p>[QUOTE=&quot;baseball21, post: 5289314, member: 76863&quot;]There&#039;s been a push to make it much more automated since computers are cheaper than paying humans.&nbsp; Given that customer service people could work from home, some companies are certainly using Covid to cut down on the expenses and speed up that process.&nbsp; </p><p><br /></p><p>To be fair though many of these places are getting SIGNIFICANTLY higher call volumes about delays and everything else than normal so at least for some companies the inability to contact them is really just from higher volume and not cut backs[/QUOTE]</p><p><br /></p>

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