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<p>[QUOTE="Dougmeister, post: 3305944, member: 56842"](But at least they fixed it by the end of it all)</p><p><br /></p><p>Very angry today... even for a Monday morning.</p><p><br /></p><p>So I ordered a sheet of uncut bills (thread <a href="https://www.cointalk.com/threads/329981/" class="internalLink ProxyLink" data-proxy-href="https://www.cointalk.com/threads/329981/">here</a>) the other day, and while I was at it, I got one of the new "American Innovators" proof coins. The coin came first, then about a week later, the uncut sheet arrived.</p><p><br /></p><p>The sheet was damaged, so I called and they said they could either replace it or refund me. I said "replace". They sent a pre-paid label. All seemed right in the world.</p><p><br /></p><p>This morning, I get an email saying, "Here's your refund."</p><p><br /></p><p>I call. US Mint employee tells me that they don't DO replacements. I'm like:</p><p><br /></p><p>[ATTACH=full]876120[/ATTACH]</p><p><br /></p><p>So I say, "Fine. Send me a pre-paid return label for the coin and refund my original shipping; I'm done with it." She says they can't do that either. I ask for a supervisor.</p><p><br /></p><p>Supervisor tells me that they DO in fact do replacements. In the end, she offers to waive shipping if I order the same uncut sheet again.</p><p><br /></p><p>Long, drawn out story that took waaaay longer than it should have, but at least (I hope) with a happy ending.[/QUOTE]</p><p><br /></p>
[QUOTE="Dougmeister, post: 3305944, member: 56842"](But at least they fixed it by the end of it all) Very angry today... even for a Monday morning. So I ordered a sheet of uncut bills (thread [URL='https://www.cointalk.com/threads/329981/']here[/URL]) the other day, and while I was at it, I got one of the new "American Innovators" proof coins. The coin came first, then about a week later, the uncut sheet arrived. The sheet was damaged, so I called and they said they could either replace it or refund me. I said "replace". They sent a pre-paid label. All seemed right in the world. This morning, I get an email saying, "Here's your refund." I call. US Mint employee tells me that they don't DO replacements. I'm like: [ATTACH=full]876120[/ATTACH] So I say, "Fine. Send me a pre-paid return label for the coin and refund my original shipping; I'm done with it." She says they can't do that either. I ask for a supervisor. Supervisor tells me that they DO in fact do replacements. In the end, she offers to waive shipping if I order the same uncut sheet again. Long, drawn out story that took waaaay longer than it should have, but at least (I hope) with a happy ending.[/QUOTE]
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The US Mint is screwed up
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