(But at least they fixed it by the end of it all) Very angry today... even for a Monday morning. So I ordered a sheet of uncut bills (thread here) the other day, and while I was at it, I got one of the new "American Innovators" proof coins. The coin came first, then about a week later, the uncut sheet arrived. The sheet was damaged, so I called and they said they could either replace it or refund me. I said "replace". They sent a pre-paid label. All seemed right in the world. This morning, I get an email saying, "Here's your refund." I call. US Mint employee tells me that they don't DO replacements. I'm like: So I say, "Fine. Send me a pre-paid return label for the coin and refund my original shipping; I'm done with it." She says they can't do that either. I ask for a supervisor. Supervisor tells me that they DO in fact do replacements. In the end, she offers to waive shipping if I order the same uncut sheet again. Long, drawn out story that took waaaay longer than it should have, but at least (I hope) with a happy ending.