Message:

<p>[QUOTE=&quot;gatzdon, post: 361952, member: 8247&quot;]Don&#039;t get me wrong, I&quot;m not complaining about the request being denied, it&#039;s about they way they handled the request.&nbsp; Like I said, I&#039;m used to being told no and I have no problem with it.&nbsp; Banks are there to make money and there is no magical law that says they have to do business with everyone that walks through the door (it&#039;s sad how many people think there is one).</p><p><br /></p><p>While I can still find many branches that have stellar customer service, it&#039;s becoming more common to find banks that treat us as numbers.&nbsp; I have yet to find a bank that provided consistent quality customer service across the board.&nbsp; It would appear that today, it&#039;s very dependent on the branch manager.&nbsp; But of course I&#039;ve even come across branches with awesome branch managers and a head teller that cancels all that good will out.&nbsp; For some reason, banks have decided to do away with the career teller.</p><p><br /></p><p>RichiB16, it sounds like you come from one of the good branches.&nbsp; You will find many people willing to take a lower interest rate to bank at a bank like that.&nbsp; Take pride in the fact that when someone asks you a question about your bank, you get them an honest answer instead of a wild guess.&nbsp; That goes a long way towards customer good will.</p><p><br /></p><p>I&#039;ll tell you a story that has become a source of frustration for me lately.</p><p><br /></p><p>I travel outside the country frequently.&nbsp; The cheapest (and easiest) way to exchange cash is to withdraw it from the foreign ATM.&nbsp;&nbsp; Every new bank I visit, I ask about how they handle ATM transactions in a foriegn country.&nbsp; I understand many tellers don&#039;t know the answer to that one by heart, but I&#039;m amazed by how many tellers/personal bankers are unwilling to find out for me.&nbsp; Some even just give me a guess.&nbsp; Many, I have to explain I&#039;m talking about ATM&#039;s outside the US and not just an ATM at another bank.&nbsp; Believe or not, many banks don&#039;t list the 1 to 3 % fee they charge on their schedule of fees (and that&#039;s on top of the fee that visa, cirrus, etc.&nbsp; markup).&nbsp; I&#039;ve been told there&#039;s no fee many times only to find out after the fact that there is.&nbsp; Everytime I travel, I goto a single ATM and make an identical withdrawal from each ATM.&nbsp; I then compare the amount actually withdrawn from my account and work from there.&nbsp; But I should not have to employ trial and error to find out.</p><p><br /></p><p><br /></p><p>Anyway, end of my mumbling.&nbsp; Don&#039;t take it personal RichiB16.&nbsp; Just for you, I will make a point of posting a good story about some of the many tellers I deal with every week.&nbsp; I realize that people usually only write about the bad experiences.&nbsp; If it&#039;s any consolation, I actually fill out the customer surveys more often for the good tellers than I do for the &quot;less good&quot; tellers.[/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in