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The epitome of Bank Customer Service Today
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<p>[QUOTE="gatzdon, post: 361600, member: 8247"]Stopped by a National City Bank yesterday. </p><p><br /></p><p>3 Tellers behind the counter plus several personal bankers chatting amongst themselves.</p><p>I'm the only customer in the entire branch.</p><p><br /></p><p>I asked the tellers if they had any halves.</p><p><br /></p><p>One says, "I don't think so."</p><p><br /></p><p>OK.....</p><p><br /></p><p>I pull out a 1990 $50 for an example and ask if they have any older bills from before 1996.</p><p><br /></p><p>Another teller says to me, "We'd have to look through our drawers for that."</p><p><br /></p><p>I stood there for almost a full 60 seconds. Not a single teller moved or said anything else.</p><p><br /></p><p>I finally just turned around and left. I've dealt with difficult tellers before and I've always had</p><p>consideration for customers in line behind me (I always make sure there's no one waiting for me).</p><p>I have even had tellers blow off my phone inquiries. But this was a first. To literally be left</p><p> hanging IN PERSON. </p><p><br /></p><p>I know it's so difficult to ask someone to do their job, but there's a reason I don't regularly bank</p><p>at banks like that.[/QUOTE]</p><p><br /></p>
[QUOTE="gatzdon, post: 361600, member: 8247"]Stopped by a National City Bank yesterday. 3 Tellers behind the counter plus several personal bankers chatting amongst themselves. I'm the only customer in the entire branch. I asked the tellers if they had any halves. One says, "I don't think so." OK..... I pull out a 1990 $50 for an example and ask if they have any older bills from before 1996. Another teller says to me, "We'd have to look through our drawers for that." I stood there for almost a full 60 seconds. Not a single teller moved or said anything else. I finally just turned around and left. I've dealt with difficult tellers before and I've always had consideration for customers in line behind me (I always make sure there's no one waiting for me). I have even had tellers blow off my phone inquiries. But this was a first. To literally be left hanging IN PERSON. I know it's so difficult to ask someone to do their job, but there's a reason I don't regularly bank at banks like that.[/QUOTE]
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