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<p>[QUOTE=&quot;smullen, post: 211139, member: 5165&quot;]I fully agree...</p><p><br /></p><p><br /></p><p><br /></p><p>I sort of agree...</p><p><br /></p><p>I wish he could help make improve the Mints C.S. too, but I don&#039;t think they are the worst by far...</p><p><br /></p><p>Ever dealt with Sprint or Cingular, ever dealt with your local goverenment on Permits and such??? </p><p><br /></p><p>While not perfect, the mint sure seems close compared to some of the other places I&#039;ve dealt with...</p><p><br /></p><p>For the most part, I think the folks in the Mints C.S. are polite and try to be helpful... </p><p><br /></p><p>I&#039;m thinking they just have an old kludgeie P.O.S. System(Point of Sale) that they use to look at and work on Customer Orders... </p><p><br /></p><p>More importantly, I&#039;m betting they don&#039;t get good training on Products, dates or Fulfillment issues...</p><p><br /></p><p>I&#039;d bet they don&#039;t have a well oiled support chain for dealing with customer issues...</p><p><br /></p><p>I&#039;d bet their supervisers and managers, just want to hide in their offices and play Solitare...&nbsp; </p><p><br /></p><p>They don&#039;t want to be bothered that you ordered somewhere between 50 and 5000 dollars with of coins items that if you don&#039;t get them before the run out, you be disapointed and have to pay 3-5 times mre for them in the secondary market... </p><p><br /></p><p><br /></p><p>I&#039;d best most of the support above the phone jockey doesn&#039;t really care as much about customer satisfaction as they do call volume, call stats and other statistics that calls centers are graded on....</p><p><br /></p><p>I&#039;m sure there are a few that are gung-ho on taking ownership of customer issues and satisfaction, but I&#039;d best that most have been beaten over the head with the binder full of weekly call stats that thay are numb to our concerns....[/QUOTE]</p><p><br /></p>

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