Thanks, NGC...

Discussion in 'Coin Chat' started by micbraun, May 23, 2020.

  1. micbraun

    micbraun coindiccted

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  3. Seattlite86

    Seattlite86 Outspoken Member

    Pretty good photos for a German ;)
     
    Randy Abercrombie and micbraun like this.
  4. Jeffjay

    Jeffjay Well-Known Member

    Glad someone is happy with them.
    I've sent several emails to customer service regarding my membership with no response.
     
  5. Rheingold

    Rheingold Well-Known Member

    That's a beauty for an MS63.
    Good job, Mic.
     
    micbraun likes this.
  6. gronnh20

    gronnh20 Well-Known Member

    I have contacted them several times and they always got back to me in a timely manner. Try using their forum as another avenue for contacting them.
     
    micbraun likes this.
  7. micbraun

    micbraun coindiccted

    I’ll get you for this... when you least expect it!
     
    Seattlite86 and Rheingold like this.
  8. Jeffjay

    Jeffjay Well-Known Member

    The very fact that they can't be reached by telephone is lousy customer service.
    They make millions and millions of dollars off of collectors.
     
    UncleScroge likes this.
  9. gronnh20

    gronnh20 Well-Known Member

    They don't seem like the kind of company that takes many phone calls. Maybe if you knew the secret backdoor number you could get through to them.
     
  10. Jeffjay

    Jeffjay Well-Known Member

    I used to be able to contact them by phone any business day. You call that number now and you get a recording telling you to send an email. It's bull flop.
     
  11. micbraun

    micbraun coindiccted

    There are many businesses which can’t be reached via phone anymore because of Covid-19. It’s usually not about money, but rather because part of the staff is working from home.
     
    Seattlite86 likes this.
  12. Jeffjay

    Jeffjay Well-Known Member

    I'm in business myself and because of covid-19 hoping everyday but when you call my shop it rolls over to my cell phone. NGC is dead to me.
     
  13. Phil's Coins

    Phil's Coins Member

    If I want something done, I first call the company (any company) and get the name of an individual to address an email to. It has worked every time and an incident with NGC was satisfied via phone then email, he actually fixed my concern via the telephone but ask me to send an email to him for his files. JMO
     
  14. micbraun

    micbraun coindiccted

    Thanks guys for the (mostly) positive comments. I think it’s outstanding that they fixed such a minor issue during these challenging times.
     
    gronnh20 and Seattlite86 like this.
  15. Conder101

    Conder101 Numismatist

    NGC is normally pretty much the best among the TPG's when it comes to customer service.
     
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