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<p>[QUOTE=&quot;Insider, post: 7529890, member: 24314&quot;]<i><span style="color: #b30000">NOW YOU&#039;RE TALKING!</span></i>&nbsp; <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie8" alt=":D" unselectable="on" unselectable="on" /></p><p><br /></p><p>baseball21, posted: &quot;This is by far the most anti-TPG forum of the mayor ones and this one is very likely the most anti-PCGS one as well.&nbsp; [T<span style="color: #b30000"><i>here is a very good and very obvious reason for this: you can rarely get away with badmouthing the owner/operator of a coin form that lets you post at their discretion.</i><span style="color: #000000">]</span> </span>Of course it’s a derogatory term calling a fan boy or accusing [<i><span style="color: #b30000">?<img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie5" alt=":confused:" unselectable="on" unselectable="on" />?</span></i>] someone of working there just because they have an objective market based take on things and not just giving emotional I hate them answers to follow along with the group. </p><p><br /></p><p>Do I wish they were working faster right now of course I do.&nbsp; [<i><span style="color: #b30000">All their customers do.</span></i>]&nbsp; Do I also understand that California has been a dumpster fire with how they’ve handled the last year yes I do.&nbsp; Just like I also understand that the mint, pcgs, and everyone else are getting more calls in a day than they used to in a week and while we don’t have to be happy about it we do need to be understanding about it.</p><p><br /></p><p>Quite frankly I’m surprised that either has as good of customer service as they do considering the people working it just get yelled at by collectors all day long.&nbsp; The situation sucks for everyone from the customer to the worker to the business, but it is what it is and implementing the call back options is trying to make the best of a bad situation.&nbsp; [<span style="color: #b30000"><i>There are always whiners and folks who fall through the cracks.&nbsp; Customers don&#039;t realize that they are 1 in a thousand and when the </i></span></p><p><span style="color: #b30000"><i><span style="color: #b30000">&quot;did you get my coin&quot;</span> calls start coming in, it slows down everything.&nbsp; In the old days, there was no computer tracking of the process.</i><span style="color: #000000">]</span> </span></p><p><br /></p><p>The other thing too that always has to be remembered in any customer service story is that the way the customer comes at them/approaches them can often play a major role in the outcome.&nbsp; If you’re difficult with them or a jerk they will be less likely to help, it’s just like being a jerk to a waiter.&nbsp; Anyone that has every worked in a restaurant before can pretty much tell you that a lot of people complaining about a restaurant or customer service experience brought that experience upon themselves with how they acted or unreasonable expectations. </p><p>I’m just speaking generally here but if someone finds themselves always have poor customer service experiences the problem isn’t the employees.&quot;</p><p><br /></p><p><i><span style="color: #b30000">In &quot;my world,&quot; if I owned a multi-million dollar TPGS, the &quot;squeaky wheel collector&quot; would not be &quot;oiled&quot; they would be replaced. <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie93" alt=":troll:" unselectable="on" unselectable="on" />&nbsp; </span></i>[/QUOTE]</p><p><br /></p>

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