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Message:: [QUOTE="Jaelus, post: 2000556, member: 46237"]I don't think anyone here is stating that they have a premeditated policy to be rude. Rather that they respond in kind when they perceive a customer being rude to them. I don't dispute that it is unprofessional to be rude back to a rude customer. As a business owner, they certainly have a right to act unprofessionally, just as the customer and any other potential customers that don't like their attitude have a right to not do business with them. As to whether it is rude to respond to a "best price" with a counter-offer, I think it depends. If a dealer's "best price" is fair, don't counter with a lowball. They are probably a fair dealer giving you a fair price. In truth, some dealers' best prices are actually negotiable and it's never rude to haggle if you're in the same ballpark. If a dealer makes it clear that a quoted price is firm though, just accept the offer or pass. I go to a lot of shows and the vast majority of dealers I've encountered have been very nice; many have gotten my repeat business. I've also encountered a few rude dealers, at which point it is my decision if I want to do business with them or not. Most of the time I encounter a rude dealer I walk away. Having said that, I've seen dealers respond firmly but professionally to rude customers, and this behavior has not turned me off to a dealer in the slightest.[/QUOTE]