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<p>[QUOTE=&quot;Vegas Vic, post: 1998606, member: 58810&quot;]Ok first. You have absolutely failed to give me an example which would explain the rant with a hint of personal comments. Again the fact that you can&#039;t name a single job or sales position where this is acceptable. Why is a coin dealer more special then a car dealer or Walmart salesman selling tv&#039;s. News flash they are not and both would be fired on the spot for intentionally blowing a sale because they took offense.</p><p><br /></p><p>Here is where we don&#039;t seem to be communicating. <b>It is not ok to try to be rude or disrespectful to anyone. </b>Please stop changing my argument to something easier for you to refute. Instead listen closely to what I&#039;m going to say now. This is coming from someone who not only is a professional but teaches others how to do the same.</p><p><br /></p><p>It is not ok to be rude to others. But what does that mean? Something rude to me is not to others. Rude is a very subjective concept that each individual interpretes differently. Which means on a statistical level you the professional are going to be confronted by what you think is rude behavior and likely on a daily basis when you deal with the public. <b>So the true professional knows and even expects to encounter rude behavior, as interpreted by their internal code of conduct. </b></p><p><br /></p><p>The true professional doesn&#039;t allow others behavior to influence their demeaner nor the conduct of their business. The true professional doesn&#039;t take it personal and leaves work at work. <b>They don&#039;t internalize this rude behavior and allow their own behavior to drop to another&#039;s level</b>. They take the high road. They maintain their composure.</p><p>The professional understands that the person might not even think they are being rude because their subjective idea of rude is different.</p><p><br /></p><p>A true coin <b>professional</b> deal understands this. They look past insults and rude behavior and <b>they close the deal</b>. They make the sale, go home with money in their pocket kiss the wife, play with the kids and pet the family cat. [USER=44004]@Mainebill[/USER]</p><p>The guy who takes offense and intentionally blows the deal to &quot;get back&quot; at the rude customer is just some shmuck selling coins and is absolutely not a professional coin dealer.</p><p><br /></p><p>Finally. Everyone slips and makes mistakes. It is honestly understandable when a professional accidentally treats someone pooiy or even breaks from the professional behavior expected and stoops to the rude guys level. It happens. But when your code of conduct is to intentionally act this way as policy, well that would be the shmuck selling coins, not the professional coin dealer.[/QUOTE]</p><p><br /></p>

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