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<p>[QUOTE="redeyelou, post: 2852492, member: 88217"]Couple of thoughts and questions:</p><p><br /></p><p>Was signature required as part of shipping? (may be included with Registered, I just never send that way and am unsure) Typically you need this to protect yourself.</p><p><br /></p><p>Contact eBay via phone to let them know the situation. All communication should be on the record and could help you depending on what happens. You are just trying to be a good seller.</p><p><br /></p><p>I would check their feedback and consider trying to reach out to someone who has done recent business with the buyer on eBay to ask any questions you may have about their communication and shipping/receiving.</p><p><br /></p><p>I believe buyers have 45 days to open an "Item Not As Described" or an "Item Not Received" case with eBay / PayPal. Probably starts the day of 'receipt'. Need to have more clarification if PO Box delivery is receipt or if she/he has to sign a slip that is in her/his PO Box. Investigate this possible scenario more. After a month or two you should be in the clear if you get no communication.</p><p><br /></p><p>In the case of a return, record video of receipt of the coins and open the package and verify in front of a postal worker on the spot to protect against the empty box or coin swap scams. Get all this on video. Has saved me before!</p><p><br /></p><p>Probably can't charge a restock fee if it's not in the listing. Would not go that route personally and possibly agitate them. They will however have to pay insured return shipping. Stay on top of tracking like a hawk and be ready for delivery if this happens.</p><p><br /></p><p><br /></p><p>It's always possible the buyer may be in the hospital to explain the lack of response.</p><p><br /></p><p>Others please feel free to critique my advice if I may have misstated something.[/QUOTE]</p><p><br /></p>
[QUOTE="redeyelou, post: 2852492, member: 88217"]Couple of thoughts and questions: Was signature required as part of shipping? (may be included with Registered, I just never send that way and am unsure) Typically you need this to protect yourself. Contact eBay via phone to let them know the situation. All communication should be on the record and could help you depending on what happens. You are just trying to be a good seller. I would check their feedback and consider trying to reach out to someone who has done recent business with the buyer on eBay to ask any questions you may have about their communication and shipping/receiving. I believe buyers have 45 days to open an "Item Not As Described" or an "Item Not Received" case with eBay / PayPal. Probably starts the day of 'receipt'. Need to have more clarification if PO Box delivery is receipt or if she/he has to sign a slip that is in her/his PO Box. Investigate this possible scenario more. After a month or two you should be in the clear if you get no communication. In the case of a return, record video of receipt of the coins and open the package and verify in front of a postal worker on the spot to protect against the empty box or coin swap scams. Get all this on video. Has saved me before! Probably can't charge a restock fee if it's not in the listing. Would not go that route personally and possibly agitate them. They will however have to pay insured return shipping. Stay on top of tracking like a hawk and be ready for delivery if this happens. It's always possible the buyer may be in the hospital to explain the lack of response. Others please feel free to critique my advice if I may have misstated something.[/QUOTE]
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