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<p>[QUOTE="Jim Dale, post: 4219101, member: 100459"]I'm a retired CPA and some of our clients are banks. During one of our audits, I was required to review/observe tellers, mainly, to see if the follow the banks processes. In one of my audits, I was assigned that task of watching the tellers. They were told by management that we were perspective employees. During my observation, I noticed one teller taking something from their drawer and putting it in their purse and then taking something from her purse and putting it in her drawer. I didn't say anything to her, but at the end of our review of the bank, we reported to the manager our findings for clarification prior to our publishing our report. I had reviewed the personnel handbook and saw that there were two violations of the personnel policy. One was that their purses were to be locked in the employees break room in their assigned file cabinet. The other was that that there was to be no exchanging coins or currency from their drawer. This employee broke two of their personnel policies and was terminated. Based on my experience with banks and credit unions, I am surprised that a teller would make a personal exchange of coins. There may not be any wrong, but the appearance may be misinterpreted by a customer. Before you ask a teller to make any coin exchanges, you may want to make sure it is all right with the Head Teller or manager.[/QUOTE]</p><p><br /></p>
[QUOTE="Jim Dale, post: 4219101, member: 100459"]I'm a retired CPA and some of our clients are banks. During one of our audits, I was required to review/observe tellers, mainly, to see if the follow the banks processes. In one of my audits, I was assigned that task of watching the tellers. They were told by management that we were perspective employees. During my observation, I noticed one teller taking something from their drawer and putting it in their purse and then taking something from her purse and putting it in her drawer. I didn't say anything to her, but at the end of our review of the bank, we reported to the manager our findings for clarification prior to our publishing our report. I had reviewed the personnel handbook and saw that there were two violations of the personnel policy. One was that their purses were to be locked in the employees break room in their assigned file cabinet. The other was that that there was to be no exchanging coins or currency from their drawer. This employee broke two of their personnel policies and was terminated. Based on my experience with banks and credit unions, I am surprised that a teller would make a personal exchange of coins. There may not be any wrong, but the appearance may be misinterpreted by a customer. Before you ask a teller to make any coin exchanges, you may want to make sure it is all right with the Head Teller or manager.[/QUOTE]
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