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<p>[QUOTE=&quot;graduate, post: 1174906, member: 29463&quot;]My recent buying episode with GAITHERSBURG COIN EXCHANGE, INC. has been one of the most unpleasant and distasteful experiences of my over 40 year memory.</p><p><br /></p><p>It all started when I ordered five gold Canadian Maple Leafs on the phone.&nbsp; I mailed them a personal check knowing it would take 10 to 14 days to clear.</p><p><br /></p><p>After the check arrived, no one from GAITHERSBURG COIN EXCHANGE, INC. re-confirmed whether they received my check, whether it cleared, or, more importantly, when would my coins be shipped.</p><p><br /></p><p>The third week after the check went, I was getting anxious and started regularly phoning and asking where my coins were.</p><p><br /></p><p>At separate times, this company promised me delivery dates that proved to be false 3 times in a row.&nbsp; I consider this lying to their customers.&nbsp; On one phone call, I asked for a routing number.&nbsp; The office manager, &quot;Bob&quot;, gave me a Registered U.S. Mail Tracking number.&nbsp; When I called the Post Office, they said that number was <u>not</u> in the U.S. Mail system.&nbsp; Another falsehood.</p><p><br /></p><p>My five coins finally arrived, nearly 5 weeks after I mailed my check.&nbsp; It was a horrible experience because when GAITHERSBURG COIN EXCHANGE kept lying to me about shipping the coins, I was fearful that maybe they were planning to go out of business and that I would stand to lose my money, or that I would need to consider hiring legal help.&nbsp; I was really sweating it out.</p><p><br /></p><p>I don&#039;t own a computer but a friend showed me GAITHERSBURG COIN EXCHANGE&#039;s website after the coins arrived.&nbsp; It was there for all to see -- their very poor rating regarding Customer Service and comments about them blatantly ignoring thier gold coin customers over their gold bullion customers.&nbsp; I wish I had seen this information <u>before</u> I did business with them.</p><p><br /></p><p>After looking at one of their full-page, color ads in the <u>COINWORLD</u>, I notice it said &quot;Over 40 years in business in Maryland!&quot;</p><p><br /></p><p>I wonder how they have managed that long, considering that - to me anyway - their word is no good, plus their customer service rudeness, along with a very clear and arrogant display of not caring a bit about trying to address and solve customer problems and questions.</p><p><br /></p><p>-Gene Bujoll[/QUOTE]</p><p><br /></p>

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