Shipping question

Discussion in 'Coin Chat' started by Gilbert, Jan 22, 2020.

  1. Gilbert

    Gilbert Part time collector Supporter

    Following an online coin purchase (that is sent with tracking) if it gets lost in transit who is responsible for going after the postal service: Seller or buyer?
     
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  3. Randy Abercrombie

    Randy Abercrombie Supporter! Supporter

    That is a good question. I have one that appears lost in transit from Germany right now.
     
  4. ldhair

    ldhair Clean Supporter

    The shipper/seller.
     
    wxcoin, Troodon, JCKTJK and 1 other person like this.
  5. ldhair

    ldhair Clean Supporter

    The seller should start the claim process. He would collect any insurance on the package and should refund the buyer.
     
    Stevearino, tmeyer, wxcoin and 4 others like this.
  6. kanga

    kanga 65 Year Collector Supporter

    eBay's policy is that the item is the property of the seller/shipper until the buyer receives it as evidenced by tracking.
     
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  7. Jaelus

    Jaelus The Hungarian Antiquarian Supporter

    For any shipping service, the shipment is owned by the sender until it is received. How could it be otherwise? The contract for shipment is only between the sender and the shipping service, and that contract is not fulfilled until it is successfully delivered. While it can be annoying in some scenarios like misdelivery, the recipient really has no business with the shipping service. Only the sender is responsible for delivery issues for these reasons.
     
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  8. JCKTJK

    JCKTJK Active Member

    I agree with the above responses!
     
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  9. Conder101

    Conder101 Numismatist

    According to the Post office, if it is shipped by USPS with insurance EITHER the shipper or receiver can file a claim.
     
    Gilbert likes this.
  10. Collecting Nut

    Collecting Nut Borderline Hoarder

    Without any insurance? You are responsible for the loss. It's best to let the shipper file for the loss.
     
    Gilbert likes this.
  11. micbraun

    micbraun coindiccted

    If someone sent a coin as a letter, US customs are supposed to return it. If it’s a parcel, there should always be tracking info available.
     
    Last edited: Jan 22, 2020
  12. kanga

    kanga 65 Year Collector Supporter

    I just received a parcel from China and another from South Korea.
    Although both had tracking there was no way for me to follow them.
    But they both came through the mail quickly.

    The South Korean I wasn't worried about; it was from a seller who I've dealt with several times in the past.
    It was the Chinese package that made me nervous, but no problem.
     
  13. Gilbert

    Gilbert Part time collector Supporter

    By “you” do you mean the seller or buyer?
     
  14. Randy Abercrombie

    Randy Abercrombie Supporter! Supporter

    I do. I tracked from the shipper in Germany. It has been in America for two weeks. I check the tracking each day and it just says that it is being prepared for shipping by the originating postal facility..... I think the postal service in America has lost it.
     
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  15. kanga

    kanga 65 Year Collector Supporter

    Or it's hung up in customs.
     
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  16. Collecting Nut

    Collecting Nut Borderline Hoarder

    The buyer is usually the one that loses out as they are the one that determines if they want any insurance or not.
     
  17. Collecting Nut

    Collecting Nut Borderline Hoarder

    That's what it would say if customs has it on hold. Customs can hold International parcels, regardless of size, for as long as it pleases them. I had one customer where the parcel was held up for 3 1/2 months.
     
  18. Gilbert

    Gilbert Part time collector Supporter

    How true. And it is not just shipments from abroad. An item from Oregon to the East Coast has been in transit with USPS for a month. How can it be that it takes that long (or longer) to receive something.
     
    Randy Abercrombie likes this.
  19. Collecting Nut

    Collecting Nut Borderline Hoarder

    Now that's a problem. You need to go in person and only speak to a member of management, preferably the postmaster.
     
  20. baseball21

    baseball21 Well-Known Member

    Unless that's media mail or registered that is stuck for some reason that package is lost.
     
  21. Troodon

    Troodon Coin Collector

    Not true; insurance is for the protection of the sender, not the recipient. eBay policies (and many laws I would imagine) put the responsibility on the seller until the buyer has the item in their hand. If it's lost, it's the seller's loss, not the buyer's; the buyer is still entitled to a full refund if they don't receive the item, even if the loss is not the seller's fault.
     
    coin dog likes this.
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