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<p>[QUOTE=&quot;Rich Beale, post: 2387402, member: 77960&quot;]Dear Brassnautilus,</p><p><br /></p><p>Let me say first off that I am very sorry that you experienced a slow delivery of your coins. We do always try to have customers&#039; purchases delivered to them as swiftly as we can possibly manage, and while sometimes we may fall short of our own or our customer&#039;s expectations in this regard, we are always looking to make improvements to the quality of the service we provide and feedback is extremely helpful in letting us know where we need to focus our attention.</p><p><br /></p><p>Unfortunately, I found this thread only by accident, and clearly a month too late to be able to participate fully in the discussion, but in any case let me respond to you now to help clarify the matter of shipping and insurance charges. </p><p><br /></p><p>Our shipping and insurance charges are based on a packet&#039;s value, not weight. These charges are published on our website under our Frequently Asked Questions page. They are as follows:</p><p><br /></p><p>- £6.50 for orders valued from £1 - £500</p><p>- £8.50 for orders valued from £501 - £1500</p><p>- £17.00 for orders valued from £1501 - £3000</p><p>- For orders valued over £3001: from £25.50</p><p>For international customers:- £12.50 for orders valued from £1 - £500</p><p>- £25 for orders valued from £501 - £3000</p><p>- For orders valued over £3001: sent by Fedex. Cost: from £48.</p><p><br /></p><p>While the base cost of postage is lower than the amount charged to customers, this difference reflects the fact that: </p><p>a) VAT at 20% must be added on to the base postage cost in most cases and </p><p>b) insurance costs must be factored in. </p><p>The difference that can be attributed to insurance costs is calculated on the basis of our annual insurance cost (over £15,000) which is then applied proportionally to the base postage rates. The £501-£3000 order range pays a slightly greater insurance premium on account of the fact that it is these packages that most frequently are lost - low value packages rarely go astray, and we have never yet lost a Fedex packet. </p><p><br /></p><p>Contrary to what you write, we do not get lower shipping costs just because we are a company rather than an individual. Corporate postal accounts are designed for companies much larger than ours, and the Royal Mail corporate account is simply not an viable option for us. </p><p><br /></p><p>That said, we do try to pass on savings to our customers. Anyone receiving our email updates will know that we were recently able to pass on a Fedex discount of up to 30% in some cases.</p><p><br /></p><p>You state that your main gripe was not necessarily the shipping charge, but rather than an expedited service was not used. In fact we use the best available Royal Mail services (&#039;International Tracked and Signed&#039; or &#039;International Tracked&#039;, depending on the receiving country&#039;s ability to provide said service). There is no other &#039;expedited service&#039; we could have used other than Fedex, which our customers are welcome to request, however this is not a service that can be provided at a cost of £25. I cannot comment on why Fedex UK&#039;s charges may be higher than those in Germany (part of the reason may be because Fedex UK refuses to accept coins in a letter rather than a box), but I can assure you that they are nowhere near &quot;$10-15 a package (Cited from: <a href="https://www.cointalk.com/threads/shipping-from-germany.274642/page-4" class="internalLink ProxyLink" data-proxy-href="https://www.cointalk.com/threads/shipping-from-germany.274642/page-4">https://www.cointalk.com/threads/shipping-from-germany.274642/page-4</a>)&quot;</p><p><br /></p><p>Contrary to what you may believe therefore, our postage charges are not set at a level designed to create a profit, only at a level intended to cover our costs. I do therefore feel it is rather unfair of you to claim that we are &#039;greedy&#039; and &#039;ripping off&#039; our customers. This is absolutely not the case. </p><p><br /></p><p>Nonetheless I am very pleased that you were willing to give us another chance, and that you were a successful bidder in our most recent E-Sale. </p><p><br /></p><p>Should you have any further questions please do not hesitate to get in contact with me directly. </p><p><br /></p><p>All the best,</p><p><br /></p><p>RB</p><p><br /></p><p>Director</p><p>Roma Numismatics[/QUOTE]</p><p><br /></p>

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