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<p>[QUOTE=&quot;Rich Beale, post: 4308996, member: 77960&quot;]Just to clarify, this issue is not that RM isn’t working. Its services are unavailable to Roma Numismatics at present. We are too small a company to have RM collections from our premises (the cost to clients would be extortionate) and due to government restrictions we cannot otherwise physically get the packages into the RM system. Even if we did I have grave reservations about the security and deliverability of valuable packages at this moment in time, both at the originating post office and in transit.</p><p><br /></p><p>This is our current stance on shipping:</p><p><br /></p><p>I would first like to thank you for your support of the company in this difficult time and we are more grateful than ever for your bids in Auction XIX. I know that you, like all of our customers, are looking forward to receiving your purchases from our latest auction. Under normal circumstances these would have started to be sent out the next working day after our auction. However, these are unfortunately not normal circumstances by any means, as I am sure you are aware.</p><p><br /></p><p>Roma Numismatics Ltd is fully complying with Her Majesty&#039;s Government&#039;s directives against all non-essential movement. As such Royal Mail is regrettably not a service we can offer our clients at present. Even if it were, we are extremely concerned that staff shortages within the RM framework could lead to unacceptable losses.</p><p><br /></p><p>We remain able to send purchases with FedEx, who are still operating, albeit with extremely limited customer support and reduced security. Any shipments that do go out will be sent using the most secure service currently offered by FedEx, namely their “Adult Signature Required” service, whereby the FedEx driver will obtain a ‘verbal signature’ from any person of legal age at the delivery address, subject to the provision of a valid ID. While this is the recommended service in terms of security, there remains a significantly heightened risk of loss and potentially very long delays at customs depots.</p><p><br /></p><p>Our main priority right now is ensuring the security of all coins. With this in mind we therefore recommend in the very strongest terms that for the safety of the coins you have purchased, these are held securely in our safe, to be sent to you after the present UK-wide lockdown situation improves and logistics networks have normalised.</p><p><br /></p><p>If you must receive your purchases urgently, we kindly ask you to specifically request that they be shipped to you. We will otherwise assume that you prefer to wait until the present situation passes.</p><p><br /></p><p>Please be aware that due to government advice and requirements, Roma Numismatics Ltd is also operating a reduced office staffing level of 20% and that our normally efficient service will not be as fast as usual. We furthermore expect that with the disruption to global logistics networks FedEx deliveries will take longer than normal. I would kindly ask that you seriously consider how urgently you need your purchases to be sent before requesting shipment. We thank you sincerely for your support and patience in these exceptionally difficult times, and look forward to being able to deliver your purchases to you as soon as we can be confident of their safe delivery.[/QUOTE]</p><p><br /></p>

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