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<p>[QUOTE=&quot;KSorbo, post: 26238561, member: 56370&quot;]I just had a very negative experience using EBay’s global shipping service (Asendia).&nbsp; I sold a coin via auction to a buyer in Kazakhstan and shipped it to the US address from which the international courier takes over.&nbsp; Approximately one month after I shipped it I got a refund request from the buyer for item not received.&nbsp; The tracking said it cleared customs a couple weeks before but nothing after that.&nbsp; I contacted eBay who walked me through the claims process with the shipping service.&nbsp; In the end I got charged the entire amount of the return (around $280) and only got $100 back from the shipping service.</p><p><br /></p><p>For those of you who ship worldwide, how do you manage those risks?&nbsp; It seems that a lot of countries carry a risk of items being delayed for long periods even if they aren’t stolen, and then the seller has to do a refund even if the item finally arrives later.&nbsp; Is there an option to purchase insurance for these shipments?&nbsp; I know that some insurers may exclude numismatic items.&nbsp; I was under the impression that EBay was liable after my shipment arrived at the US distribution center but I guess I thought wrong.</p><p><br /></p><p>I found the function in my eBay account to restrict buyers from specific countries and changed it to exclude non first world countries.&nbsp; But there is a lot of demand from the Eastern Bloc and I would be happy to sell to people there if I could protect myself from the risks.[/QUOTE]</p><p><br /></p>

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