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<p>[QUOTE=&quot;Troodon, post: 433723, member: 4626&quot;]I ordered the Andrew Jackson&#039;s Liberty bronze medal and a presentation case to put it in.&nbsp; Today the box arrived... medal&#039;s there, case isn&#039;t.&nbsp; So I called up the Mint...</p><p><br /></p><p>Apparently they have a policy that they can&#039;t replace missing items until at least 30 days have passed from the date of shipment.&nbsp; (It was shipped 9/25, so that would be 10/25).&nbsp; This policy is to allow for unexpected delays in the mail... give the item time to arrive before they replace an item that&#039;s already on its way.&nbsp; Which normally would make sense, except...</p><p><br /></p><p>I already received one of the two items.&nbsp; They confirmed that they were both sent in the exact same box, and not shipped separately.&nbsp; Which means the second item is NEVER going to arrive on its own accord.&nbsp; So I&#039;ll basically be waiting for an item I already know is not going to arrive.</p><p><br /></p><p>So I&#039;m forced to wait a month to even request the missing item... because of a policy in place for a justification that clearly does not apply in this case.</p><p><br /></p><p>So I asked for a refund instead.&nbsp; Um, nope, same policy... can&#039;t request a refund until at least a month has passed... to give a chance for an item to arrive that they admit they know is not going to.</p><p><br /></p><p>Am i just cynical in believeing the <i>real</i> reason for the policy is that they hope a month later I just forget to ask them to do anything about it?</p><p><br /></p><p>If any private business did business this way, they&#039;d be out of business.&nbsp; I told them as much.&nbsp; Nothing frustrates me more than when a business admits their policy makes no logical sense but still refuse to do anything about it.[/QUOTE]</p><p><br /></p>

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