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<p>[QUOTE=&quot;jaceravone, post: 385114, member: 9474&quot;]This is one area where I agree with Magman and Gopher about issuing a credit or some type of refund.</p><p>&nbsp;</p><p>I understand that PCGS and NGC have high standards that they must try to uphold. Having those high standards is good for the business IMO, because it sets the bar as to what other TPGs are held accountable to, but also gives the average beginner or novice collector something to strive for - something to base their coins on. Now if I remember correctly, because I belong to NGC, they say they keep your money because it takes the same amount of time/work to grade a damaged coin vs. a certifiable coin. I agree with only half of that statement, because part of those funds are tied up in the costs for actually slabbing the coin. So if these companies were to return an amount or more realistically, give a credit for the cost of the slabbing process, not only will they ensure that they would keep someones business, but I would think it would build greater customer loyalty. The truth of the matter is that most people tend to forget about the credits and it is generally not used, especially if there is an experation date on it. herefore, the TPGs still end up keeping all the money.&nbsp; I own a business, and as a business owner we take this into account when we give out coupons or gift cards for promotional items. </p><p>&nbsp;</p><p>Part of the reason why I don&#039;t send coins off to be slabbed is because I don&#039;t have the extra money to throw away guessing whether or not it will come back body-bagged, but the other part is because I am not quite ready to trust myself to send in a coin that could possibly be body-bagged. God, I hate coin collecting, but its the best darn hobby around. :goofer:[/QUOTE]</p><p><br /></p>

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