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<p>[QUOTE=&quot;Cloudsweeper99, post: 524990, member: 3011&quot;]I&#039;ll give you the other side of the story.</p><p><br /></p><p>Dealers frequently don&#039;t realize that many people looking to sell a group of coins or stamps have never done it before and don&#039;t really know the process.&nbsp; A good business owner will make that customer feel important and proud of what they have to offer, even if it is very common.&nbsp; It isn&#039;t common to the customer.&nbsp; There will always be a few people looking to rip off the dealer.&nbsp; Most just want information and a pleasant selling experience.&nbsp; A good dealer will probably &quot;carefully inspect&quot; the merchandise and then provide a friendly explanation about why they can&#039;t purchase the coins because there isn&#039;t much of a resale market, or why they are worth whatever they are worth.&nbsp; Even if a customer arrives with a photograph, a good&nbsp; business owner will examine it and ask some questions of the customer [where did you get them, how long have you been collecting, etc...].&nbsp; &quot;The boss is too busy&quot; is a really lousy way to run a business.&nbsp; We aren&#039;t talking Fortune 500 here.&nbsp; How do you know that the customer isn&#039;t making a small test sale to find out how the process works.&nbsp; Maybe they aren&#039;t going to bring back their best stuff until you earn their trust and respect.&nbsp; </p><p><br /></p><p>I&#039;m not trying to single out anybody and I apologize in advance if any feelings are hurt, but this thread is a good generic explanation of the bad side of the B&amp;M business, and why so many people never turn into repeat customers.&nbsp; Very few businesses treat walk-in customers the way many coin shops do -- and still survive or prosper.[/QUOTE]</p><p><br /></p>

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