Didn't they get a huge tax break when they built their headquarters in Hoffman Estates? I can recall reading about the local school district pretty much not getting any tax revenue from them being there.
One of the companies I worked for had a single girl to answer the phone for years. She was really good and could answer most question or direct callers to someone who could. She made good money but it got to the point she couldn't answer most calls on the first ring and they hired another operator. Today I bet this company has 50 operators even though the company is smaller now. They can't help when you call and there's a massive phone tree to navigate. I seriously doubt they are allowed to connect callers with someone who can answer their questions and they wouldn't know who anyway. All they can do is read you what's on their computer.
Now days you callup any company and they can't answer even the most basic questions about their products. Coinstar actually got me to an individual who could answer but acted like I was casing the place so wouldn't. Honeywell couldn't tell me what temperature their thermostats activated other than it's the temperature that appears on the face. When I told them it still reads that same temperature when it deactivates they went into some kind of system overload. You can't set most or any Honeywell thermostats at any temperature you want because they have to be at a specific whole numbewr and the range apparently can't be adjusted. This means to raise the temperature one degree I have to make three trips down to the thermostat or trust the new Yorker boiler not to blow up on overheat. Incredibly this boiler was shoved down my throat and after it was installed I found you apparently have to have a tax resale number to even seethe operating manual. The worse things get the more money is made by those who are making the mess. It's not so much they don't care about customers as it is they don't like to deal with us and we have no options because they all are bad.
