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Scratched Fort Hood in Silver Proof set, send it back?
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<p>[QUOTE="krispy, post: 991141, member: 19065"]The Mint does nothing. It's the <b><a href="https://answers.usmint.gov/app/answers/detail/a_id/205/kw/fulfillment%20center" target="_blank" class="externalLink ProxyLink" data-proxy-href="https://answers.usmint.gov/app/answers/detail/a_id/205/kw/fulfillment%20center" rel="nofollow">fulfillment center</a></b> who handles orders and returns. If the condition is acceptable within tolerances, they can resend to the next customer. If the piece is damaged or outside of tolerances then they may not resend the unit to the next customer. If they really have good quality controls (which they don't seem to as these sorts of problems abound) they would cull the returns for closer inspection of what customers are returning and work to prevent this by improving production QC, product assembly and fulfillment. But that's a dream we will never see with the volume they deal with.</p><p><br /></p><p>Luke: You may be noticing a pattern to your questions and my replies, which contain links to the US Mint's web site <a href="https://answers.usmint.gov/" target="_blank" class="externalLink ProxyLink" data-proxy-href="https://answers.usmint.gov/" rel="nofollow"><b>FAQ</b></a>. Give it a try, it's full of details to common questions, like those which are occurring to you.[/QUOTE]</p><p><br /></p>
[QUOTE="krispy, post: 991141, member: 19065"]The Mint does nothing. It's the [B][URL="https://answers.usmint.gov/app/answers/detail/a_id/205/kw/fulfillment%20center"]fulfillment center[/URL][/B] who handles orders and returns. If the condition is acceptable within tolerances, they can resend to the next customer. If the piece is damaged or outside of tolerances then they may not resend the unit to the next customer. If they really have good quality controls (which they don't seem to as these sorts of problems abound) they would cull the returns for closer inspection of what customers are returning and work to prevent this by improving production QC, product assembly and fulfillment. But that's a dream we will never see with the volume they deal with. Luke: You may be noticing a pattern to your questions and my replies, which contain links to the US Mint's web site [URL="https://answers.usmint.gov/"][B]FAQ[/B][/URL]. Give it a try, it's full of details to common questions, like those which are occurring to you.[/QUOTE]
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Scratched Fort Hood in Silver Proof set, send it back?
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