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<p>[QUOTE=&quot;Marsyas Mike, post: 6042450, member: 85693&quot;]I&#039;m sorry to hear about your troubles here.&nbsp; Years ago I worked (for many years) as a &quot;sales coordinator&quot; at a manufacturing company, and problems always came up, of course.&nbsp; </p><p><br /></p><p>What I found was that if you could manage to maintain a kind of &quot;chain of evidence&quot; - calls, emails, etc. you tended not to drop the ball (sometimes I dropped the ball, but not because of the procedures we had).&nbsp; For instance, if I was going to be out of the office, I had a top-notch co-worker with whom I shared information.&nbsp; So he was up-to-speed with any on-going problem I was dealing with.&nbsp; And vice-versa.&nbsp; This avoided the &quot;he&#039;s out of the office&quot; scenario, which tends to really anger customers (as you well know!). </p><p><br /></p><p>This sounds pretty basic, but what surprised me in my years of working in manufacturing, was how rare it was to keep a consistent follow-up process in our industry (customers and vendors).&nbsp; Some of the departments in our own company did a poor job of this - and we lost customers because of it. </p><p><br /></p><p>This Roma situation sounds like a lack of coordination and coherent procedure, rather than anything nefarious.&nbsp; Back in my manufacturing days, I was astonished how disorganized some large, established companies could be - OEM truck manufacturers included (GMC, Freightliner).&nbsp; Paperwork was often a mess, or non-existent, contact information was difficult to obtain. </p><p><br /></p><p>But whatever the reason, it still sucks - you don&#039;t get the coin, and the burden to follow up falls on you.&nbsp; Again, sorry to hear about it.[/QUOTE]</p><p><br /></p>

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