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<p>[QUOTE=&quot;tenbobbit, post: 6036561, member: 95247&quot;]I have received a reply, unfortunately it was even worse than the previous one <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie20" alt=":banghead:" unselectable="on" unselectable="on" /></p><p>Rather than focus on my questions, the Roma rep decided to pick out a line in my last message as his his main point of focus.</p><p>He miss-read my email &amp; then followed up by miss-quoting me.</p><p>Having consulted a colleague for help before replying <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie52" alt=":hilarious:" unselectable="on" unselectable="on" /></p><p><br /></p><p><br /></p><p>At this point i think it is best to give all the details available.</p><p><br /></p><p>June 12th,</p><p>&nbsp;i receive 2 emails saying the parcel has been collected &amp; the 2nd one giving me a delivery date of the 15th june.</p><p>No delivery so i give it a week until contacting Fed ex.</p><p><br /></p><p>June 23rd,</p><p>&nbsp;i receive an email from a Fed ex rep which says the package can&#039;t be found so is considered LOST &amp; advising me to contact the seller/ shipper as it is them that they need to deal with.</p><p><br /></p><p>July 5th,</p><p>I receive an email from Roma saying they have been in touch with Fed ex &amp; have heard back from them.</p><p>Telling me an update should be coming soon regarding compensation.</p><p><br /></p><p>August 11th,</p><p>I get a reply from Roma saying that the person dealing with the claim has been on annual leave with no idea when she is going to be back.</p><p>Roma then claim to have requested someone else take on the case.</p><p><br /></p><p>September 9th,</p><p>Roma says that they submitted a CLAIMS form on the 17th of August but have yet to receive a reply from Fed ex.</p><p>Roma also say that they have written confirmation from Fed ex that their search for the package came back NEGATIVE.</p><p><br /></p><p>January 27th,</p><p>An email from Fed ex that has not been passed on by the shipping team magically turns up.</p><p>The outcome of which is...</p><p>While Fed ex TECHNICALLY could not declare the package as LOST ( see above email ) due to the amount of time that has passed since the date of dispatch.</p><p>We ( roma ) would be able to ACTION a Refund immediately.</p><p><br /></p><p><br /></p><p>All of the above leaves me with many questions that require answers.</p><p>No mention of the word SORRY either.</p><p><br /></p><p>The last 2 emails really stand out to me.</p><p><br /></p><p>Even though Roma are saying that they have not been paid out by Fed ex ( only a failure to act could cause this ) they are willing to do me a FAVOUR by offering an immediate refund ( not an insurance payout )</p><p><br /></p><p>What happened to the claim submitted on the 17th of August ?</p><p>There would be no point submitting a claims form without having confirmation already that the package has been confirmed lost, Which Roma says they have.</p><p><br /></p><p>How is it possible to get to the last email from the previous one ? i know</p><p><br /></p><p><br /></p><p>To be F**k*d about is one thing, for those same people to then turn around and lie through their back teeth is something entirely different.</p><p><br /></p><p>Remember, i have not been an Ahole by bothering them every week.</p><p>Sometimes being patient pays off, unfortunately on other occasions giving idiots too much rope can lead to situations like this.</p><p><br /></p><p>At this point i am quite happy to ignore the refund offer ( i have NOT turned it down ) &amp; to keep going at it.</p><p><br /></p><p>Sorry for the long post everyone, it felt like therapy typing it out <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie68" alt=":nurse:" unselectable="on" unselectable="on" />[/QUOTE]</p><p><br /></p>

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