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<p>[QUOTE=&quot;Egry, post: 5648322, member: 113686&quot;]I had the very same experience from Roma about a year ago. They shipped by Royal Mail even though I requested FedEx. They marked the tracking address wrong so the Post said it was delivered but it most certainly wasn’t.</p><p><br /></p><p>I went back and forth with them for about a month, they offered little assistance other than saying they will refund once their insurance claim clears through Royal Mail.</p><p><br /></p><p>After waiting another few weeks without any positive response I decided to make my own claim through PayPal. I was then refunded by PayPal within a week.</p><p><br /></p><p>Due to this incident I stopped all purchases from them for about a year, but since they have great stock I’ve recently been pulled back in. Now I make sure I pay using PayPal so if this happens again I can get a refund.</p><p><br /></p><p>The coin lost was a denarius of Pecenius Niger which made it even more difficult to accept.</p><p><br /></p><p>In my opinion this is poor performance from a major auction house. Any advice regarding other equivalent auction houses? I’m willing to investigate others.[/QUOTE]</p><p><br /></p>

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