Roma, lost coin & failure to act

I'm sorry to hear about your troubles here. Years ago I worked (for many years) as a "sales coordinator" at a manufacturing company, and problems always came up, of course.

What I found was that if you could manage to maintain a kind of "chain of evidence" - calls, emails, etc. you tended not to drop the ball (sometimes I dropped the ball, but not because of the procedures we had). For instance, if I was going to be out of the office, I had a top-notch co-worker with whom I shared information. So he was up-to-speed with any on-going problem I was dealing with. And vice-versa. This avoided the "he's out of the office" scenario, which tends to really anger customers (as you well know!).

This sounds pretty basic, but what surprised me in my years of working in manufacturing, was how rare it was to keep a consistent follow-up process in our industry (customers and vendors). Some of the departments in our own company did a poor job of this - and we lost customers because of it.

This Roma situation sounds like a lack of coordination and coherent procedure, rather than anything nefarious. Back in my manufacturing days, I was astonished how disorganized some large, established companies could be - OEM truck manufacturers included (GMC, Freightliner). Paperwork was often a mess, or non-existent, contact information was difficult to obtain.

But whatever the reason, it still sucks - you don't get the coin, and the burden to follow up falls on you. Again, sorry to hear about it.

 

Log in or Sign up to hide this ad.