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<p>[QUOTE=&quot;WearyTraveler, post: 762969, member: 21233&quot;]<b>Charging me to accept rolled coins!</b></p><p><br /></p><p>Just when I thought it couldn&#039;t get worse!&nbsp; Citibank must be doing very well...</p><p><br /></p><p>I went into the Reston VA Citibank branch (you remember - the same one that wants $1 per roll for coins), and they told me that the manager says that I will now be charged $1 per roll to deposit rolled coins into my checking account.</p><p><br /></p><p>Here&#039;s what I sent on their website - followed by their response.&nbsp; I&#039;m waiting on confirmation that their &quot;official&quot; response is that charging the $1 for a deposit is wrong.&nbsp; I will post it when they respond again.&nbsp; Does anyone have any information (not just opinions) about this?</p><p><br /></p><p><br /></p><p><b>Mine:</b></p><p><br /></p><p>I periodically ask for rolled coins as well as deposit large amounts of rolled coins into my Citibank checking account.</p><p><br /></p><p>Yesterday, when I received $500 in rolled half dollars, I was told that future rolled coin withdrawals will cost me $1 per roll.</p><p><br /></p><p>Citibank is charging me $11 to get $10 worth of coins. I’m not asking for a loan. I’m withdrawing my own money and you’re charging me to do so.</p><p><br /></p><p>This morning when I deposited a large amount of I was told that future deposits would cost me a $1 per roll there.&nbsp; </p><p><br /></p><p>I find this to be terrible customer relations and even worse customer service. I have been a Citibank member since 1994. I have direct deposit, bill payment, checking, saving, credit cards, CDs and loans with Citibank. I maintain $20 – 30K in my accounts.</p><p><br /></p><p>And you’re charging me to withdraw and deposit coins. Granted, I’m depositing $1 – 2K and withdrawing $500, but cash is cash and funds are funds.</p><p><br /></p><p>I don’t want to move to another banking institution and I find it hard to believe that Citibank is doing so well that you can drive customers away.</p><p><br /></p><p>Is it Citibank policy to charge these unreasonable fees? Or is this a local jurisdiction / decision? Is it even legal to charge for deposits and withdrawals? </p><p><br /></p><p>Someone please contact me.</p><p><br /></p><p>Thank you</p><p>xxxx</p><p><b><br /></b></p><p><b>Theirs:</b></p><p><br /></p><p>Dear xxxx,</p><p><br /></p><p>Thank you for your message regarding the fees to withdrawal rolled coins. We appreciate you taking the time to send us your comments and have forwarded it to our Design and Development staff for review. </p><p><br /></p><p>Please note that this is a standard processing fee. I have contacted the financial center and they assure me that we do not charge for depositing rolled coins. I apologize for any inconvenience this may cause you. </p><p><br /></p><p>If you are considering changing banks, we invite you to compare the broad range of benefits you receive as a Citibank customer to those offered by other financial institutions. Citibank offers a complete line of banking products including but not limited to: online access to your accounts, bill payment, investing, credit cards, mortgages, and insurance. You are provided unlimited access to our web site and may contact our professional staff of Customer Service Representatives 24 hours a day, 7 days a week, by phone or online at no cost. </p><p><br /></p><p>We hope that after taking a look at the many benefits Citibank offers, you will decide to continue to bank with us. You are a valued customer since 1997 and we look forward to helping you meet your financial goals.</p><p><br /></p><p>If there is anything else we can do for you, please do not hesitate to send us a message or call Citibank Online Client Services at 1-800-374-9700. We are available to assist you 24 hours a day, 7 days a week.</p><p>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; </p><p>Sincerely,</p><p>Citibank Online Client Services[/QUOTE]</p><p><br /></p>

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