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<p>[QUOTE=&quot;Merc Crazy, post: 1328124, member: 27417&quot;]It does hurt the bank, because the customers (AKA us, and yes, we are customers, even if we don&#039;t have an account) walk away with a worse perception of the bank, tellers, managers, etc when we know they cherrypick.&nbsp; I was considering opening an account at a certain unnamed national bank when the head teller let it slip that she cherrypicks any silver coins she finds.&nbsp; Now, I just dump there once in a while, but otherwise, avoid the bank altogether.</p><p><br /></p><p>A second point, if they find something they want in their tray, they should pull it instantly.&nbsp; If they refuse to pull it, then they deserve to lose it... you don&#039;t flaunt it and tell me you&#039;re keeping it for yourself, that&#039;s just messed up.</p><p><br /></p><p>As someone who worked in retail, and dealt with hot gifts on occasion (See the Wii, PS3, Xbox 360, I was around for those, particularly the Wii was crazy), and was a manager, I barred my employees from buying them so the customers, our whole reason for even existing as a retail entity, could get them.&nbsp; I could have sold those first three or four shipments of 200+ Wii&#039;s in minutes if I had opted to let employees buy them, but I didn&#039;t.&nbsp; Even if the mandate hadn&#039;t come down from corporate, I probably would have refused to sell them to an employee.&nbsp; You get paid to show up and work.&nbsp; Perks are available, but if those perks are hurting the customer base or customer retention numbers, you&#039;re damn straight I&#039;d axe them.</p><p><br /></p><p>I don&#039;t work in retail any longer, but I hold those same principles to any retail-oriented business, and like it or not, banking is increasingly retail-centric.&nbsp; It&#039;s just a matter of time before most banks will be open into the evening with hours that strongly resemble a retail establishment.&nbsp; A lot of people forget that banking has really only been deregulated for the past 15 years or so... that particular niche of the retail industry has a lot of room to grow and expand in terms of services offered.[/QUOTE]</p><p><br /></p>

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