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<p>[QUOTE="Merc Crazy, post: 1202956, member: 27417"]Screw buying a safe, just get a SDB at the bank. Nice finds, dude.</p><p><br /></p><p>Was accosted by a manager at one of my dump branches this morning. She was saying that I need to have a business account because of how much I dump there... at the bank that receives maybe 30% of my volume. Accused (yes, accused) me of having other branches order change for me to go through. As she was ranting on, I stepped in to correct her. I don't ask them to order change, besides halves, which cannot be done at TD any longer. I only take what they have on hand and can spare... if they have no dimes, that's fine, I'll move on and get them somewhere else. Pointed out that most of my change comes from Wells Fargo, not TD, which is kind of a lie. It's more half and half. And so on... I also said that it's TD Bank policy for them to take any change I bring in as long as I run it through the Penny Arcade. She was fuming, I could tell.</p><p><br /></p><p>I proceeded to dump the rest of the bag in while she was trying to tell me something (It makes a lot of noise, kinda rude, but whatever) and just told her, straight up, my volume will drop a ton once I start my new job Monday, but I'll make special trips out to cash in change there because the tellers are nice, treat me with respect, and know how to do their jobs properly, unalike some of the other branches nearby. Also because I can buy bags of change from the other bank in the shopping center. I said that my dumping of change there should be considered a compliment, given the great service I get. I proceeded to tell her the locations of the other branches I dump change at, and said they have never mentioned anything to me in regards to the volume I dump and having a business account, and if they do, I'll be in contact with <i>her </i>district manager. I also implied that I'd be moving most of my business elsewhere because of her behavior towards me (which is a lie, I'm moving it to PNC because I'm sick of TD's policies becoming less customer-centric) today. That made her rather apologetic, but the harm was done, at least in my mind. Dunno if TD will ever be able to repair that fissure that she created in my relationship with that bank unless they start ordering halves again.</p><p><br /></p><p>I suppose I shouldn't be surprised, I do dump thousands of dollars every week, and this is the first time a manager has said something to me. It doesn't help that one of the vault managers at a bank I used to pick up at got promoted and moved to this branch as their assistant manager, I'm sure he's the one that "ratted" me out, so to speak.[/QUOTE]</p><p><br /></p>
[QUOTE="Merc Crazy, post: 1202956, member: 27417"]Screw buying a safe, just get a SDB at the bank. Nice finds, dude. Was accosted by a manager at one of my dump branches this morning. She was saying that I need to have a business account because of how much I dump there... at the bank that receives maybe 30% of my volume. Accused (yes, accused) me of having other branches order change for me to go through. As she was ranting on, I stepped in to correct her. I don't ask them to order change, besides halves, which cannot be done at TD any longer. I only take what they have on hand and can spare... if they have no dimes, that's fine, I'll move on and get them somewhere else. Pointed out that most of my change comes from Wells Fargo, not TD, which is kind of a lie. It's more half and half. And so on... I also said that it's TD Bank policy for them to take any change I bring in as long as I run it through the Penny Arcade. She was fuming, I could tell. I proceeded to dump the rest of the bag in while she was trying to tell me something (It makes a lot of noise, kinda rude, but whatever) and just told her, straight up, my volume will drop a ton once I start my new job Monday, but I'll make special trips out to cash in change there because the tellers are nice, treat me with respect, and know how to do their jobs properly, unalike some of the other branches nearby. Also because I can buy bags of change from the other bank in the shopping center. I said that my dumping of change there should be considered a compliment, given the great service I get. I proceeded to tell her the locations of the other branches I dump change at, and said they have never mentioned anything to me in regards to the volume I dump and having a business account, and if they do, I'll be in contact with [I]her [/I]district manager. I also implied that I'd be moving most of my business elsewhere because of her behavior towards me (which is a lie, I'm moving it to PNC because I'm sick of TD's policies becoming less customer-centric) today. That made her rather apologetic, but the harm was done, at least in my mind. Dunno if TD will ever be able to repair that fissure that she created in my relationship with that bank unless they start ordering halves again. I suppose I shouldn't be surprised, I do dump thousands of dollars every week, and this is the first time a manager has said something to me. It doesn't help that one of the vault managers at a bank I used to pick up at got promoted and moved to this branch as their assistant manager, I'm sure he's the one that "ratted" me out, so to speak.[/QUOTE]
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