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<p>[QUOTE="Owle, post: 1533244, member: 22004"]For me it's about accountability and a two way business practice, not one way where coins are bought as cheaply as they can be had, misrepresented biting lots of collectors, investors and dealers along the way. I have seen this too often and many seasoned collectors know who to avoid in terms of problem material and insignificant return policies. I don't know any other business where such practices prevail. Ebay for example was almost ruined by unscrupulous sellers and they feared legal action so they now come out on the side of the customer more than the seller usually. The case I cited had to do exactly with the same sort of activity but in much larger volume and once the senior citizens and others wised up to how much money they had lost, a class action suit ensued. I know one dealer who is particularly notorious for palming off on customers problem and misrepresented material. When a bunch of angry customers wanted their money back and he refused, they took it to the next higher level and got their money back. I'm not saying that full refunds should be the rule but I could see 75% or 80% return would be reasonable when it is proven and acknowledged that it is the same coin and that it was mis-represented. That should be a learning experience for the show dealer as well.</p><p><br /></p><p>We should complain to the show managers about unfair business activity. We should also use the state consumer affairs department to make a record of unfair business practice. This thing about letting everything go and moving on is just not the way a civilized society should behave.[/QUOTE]</p><p><br /></p>
[QUOTE="Owle, post: 1533244, member: 22004"]For me it's about accountability and a two way business practice, not one way where coins are bought as cheaply as they can be had, misrepresented biting lots of collectors, investors and dealers along the way. I have seen this too often and many seasoned collectors know who to avoid in terms of problem material and insignificant return policies. I don't know any other business where such practices prevail. Ebay for example was almost ruined by unscrupulous sellers and they feared legal action so they now come out on the side of the customer more than the seller usually. The case I cited had to do exactly with the same sort of activity but in much larger volume and once the senior citizens and others wised up to how much money they had lost, a class action suit ensued. I know one dealer who is particularly notorious for palming off on customers problem and misrepresented material. When a bunch of angry customers wanted their money back and he refused, they took it to the next higher level and got their money back. I'm not saying that full refunds should be the rule but I could see 75% or 80% return would be reasonable when it is proven and acknowledged that it is the same coin and that it was mis-represented. That should be a learning experience for the show dealer as well. We should complain to the show managers about unfair business activity. We should also use the state consumer affairs department to make a record of unfair business practice. This thing about letting everything go and moving on is just not the way a civilized society should behave.[/QUOTE]
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