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<p>[QUOTE=&quot;Mike Willner, post: 312948, member: 11144&quot;]This is a most interesting thread for a new collector with years of retail and other business experience. I&#039;ve been wondering how on earth a coin dealer makes a living in this very public, stable market. Everyone knows exactly what everyone wants, what is available, and what everyone pays. So, why should I go to Fred for my coins when I&#039;m going to pay the same, +/- 10% wherever I go?</p><p><br /></p><p>The answer is here: strong, dedicated customer service. Willingness to explain to and deal with new collectors&#039; uninformed questions; ability to meet and maybe even anticipate the needs of experienced collectors; capability to provide continuity and perspective to clients year on year. </p><p><br /></p><p>Having just gotten started along with my young son I&#039;m looking to develop my network of suppliers and, I&#039;m sure when I&#039;ve got enough duplicates or my interests change, buyers. Thanks for the open exchange on this topic it has helped me clarify my goals as a collector.</p><p><br /></p><p>Mike[/QUOTE]</p><p><br /></p>

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