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<p>[QUOTE="stldanceartist, post: 1241291, member: 13307"]Having experienced this exact situation, I can say that the buyer will "win" the argument in that they will be able to leave you a negative feedback and you will be powerless to do anything about it. However, if you stand your ground and believe you're right, and your description and photos were sufficient (I'm assuming you don't want to send money back...) you'll keep the money. And the negative will come off your feedback percentage after a while. </p><p><br /></p><p>I know this because I had one of those buyers who did not even look at my ad (apparently) and then tried to blame me for it. I stood my ground, he gave me a negative feedback and sent me threatening emails riddled with spelling errors, and I communicated this with eBay - only to have them say "there's nothing we can do." I did, however, learn that you should wait 24 hours to leave your feedback rebuttal. What doesn't sound whiny and unprofessional after a cooling off period won't sound that way 6 months from now...but words uttered in haste (that seem reasonable at the time) have a way of sounding bad a week later to you....and you can't take it back.</p><p><br /></p><p>Just my two cents.</p><p><br /></p><p>FYI, all my auctions are currently 'no returns unless significantly different from the coin pictured and described." I haven't had too much trouble finding bidders - but then again, I try to do everything in my power to take good photos and describe anything that doesn't show up in them.[/QUOTE]</p><p><br /></p>
[QUOTE="stldanceartist, post: 1241291, member: 13307"]Having experienced this exact situation, I can say that the buyer will "win" the argument in that they will be able to leave you a negative feedback and you will be powerless to do anything about it. However, if you stand your ground and believe you're right, and your description and photos were sufficient (I'm assuming you don't want to send money back...) you'll keep the money. And the negative will come off your feedback percentage after a while. I know this because I had one of those buyers who did not even look at my ad (apparently) and then tried to blame me for it. I stood my ground, he gave me a negative feedback and sent me threatening emails riddled with spelling errors, and I communicated this with eBay - only to have them say "there's nothing we can do." I did, however, learn that you should wait 24 hours to leave your feedback rebuttal. What doesn't sound whiny and unprofessional after a cooling off period won't sound that way 6 months from now...but words uttered in haste (that seem reasonable at the time) have a way of sounding bad a week later to you....and you can't take it back. Just my two cents. FYI, all my auctions are currently 'no returns unless significantly different from the coin pictured and described." I haven't had too much trouble finding bidders - but then again, I try to do everything in my power to take good photos and describe anything that doesn't show up in them.[/QUOTE]
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