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<p>[QUOTE=&quot;dougsmit, post: 5373088, member: 19463&quot;]Part of this problem is caused by computers or, rather, the lack of skill of people using them.&nbsp; In the &#039;old days&#039; we saw a listing on a paper mailing and either made a phone call or sent a letter ordering the coin.&nbsp; Often, we were not the first and received our payment back in the mail or were told on the phone that we lost.&nbsp; Today we get a note generated by the system accepting our payment and confirming the purchase often with a &#039;thank you&#039; note for making the purchase.&nbsp; The computer does not know that there is no longer a coin to be sold and has been programmed to give instant service.&nbsp; This can be a real problem back in the old days (last year) when dealers took coins to shows leaving their computer back home accepting orders for coins sold at the show.&nbsp; No one seems to have programmed their system to say &#039;sale pending&#039; so all the buyer knows is his Paypal/credit card has been billed.&nbsp; When once we waited a week to see if our attempt to purchase was successful or spent the money on long distance (International, even) phone calls back when those things cost money to be sure.&nbsp; Even then slip ups happened when a secretary told us to send a check but the boss never told her that he sold the coin so she should not.&nbsp; Today it is fashionable to list a coin for sale in several different ways and risk selling the same coin several times.&nbsp; Some dealers do a better job than others keeping up with the business end. </p><p><br /></p><p>As a customer, we are expected to understand that the dealer is too busy for us and his time is more valuable than ours and he is too cheap to hire a business manager who has time.&nbsp; This may be true but dealers who refresh their VCoins site once a month, open their email once a week and set up their computers to accept all payments in a split second tend to find their way onto my &#039;naughty list&#039;. </p><p><br /></p><p>All this is the new way of business versus our thinking in the old way and we have to understand the occasional problem.&nbsp; However when the coin was reoffered at a higher price the whole thing takes on a new &#039;odor&#039;.&nbsp; I can not help wondering if someone bought the coin and returned it so the seller decided that if two people wanted it, he must not be charging enough.&nbsp; Every time you make a purchase you are endorsing the business practices of the seller.&nbsp; If you patronize people who are &#039;too busy&#039; you have the option of doing what little you can do to make them less busy.&nbsp; The loss of your business, my business and that of all the people on Coin Talk will mean nothing to sellers whose business model is aimed at new rather than repeat, more knowledgeable, customers.[/QUOTE]</p><p><br /></p>

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