Message:

<p>[QUOTE=&quot;Collecting Nut, post: 2181989, member: 74863&quot;]Not sure what her problem is but you need to file a complaint. You can do that online at USPS.com, call 188-ask-usps or call that office and speak to a Supervisor or Postmaster. I&#039;m not sure of the size of your local Post Office but with 4 different Clerks it sounds larger than most. One other option is to call the District Office for your area and speak to a member of Consumer Affairs. I can assure you that at the District level, all complaints are taken seriously. Please file a complaint as what she is doing is not authorized by Management.</p><p><br /></p><p>The first 3 options will result in your complaint going directly to that office. Just as we are all individuals and are different, so are Post Offices. By going to that office you are giving them a chance to correct her bad behavior. You are also dealing with a government agency and a lot of employees, including managers, simply don&#039;t care so keep that in mind.</p><p><br /></p><p>I manage a Post Office in a small town but I have a busy office because we care about the customer and we listen to them. My customers come from surrounding towns as they are not treated with respect or have an employee like you are describing in their office.</p><p><br /></p><p>The guidelines are cut and dried for mailing anything. I have 1 customer that mails old paper money and 6 that mail coins. The coins are in rolls, plastic tubes, 2 x 2&#039;s, or professionally graded. The paper money is mailed as a flat. All other&#039;s are mailed as a parcel. From your description, you are mailing a parcel. It matters not if it&#039;s flat, square or otherwise. It&#039;s a parcel. For a parcel weighing up to 3 ounces but not over, the price is $2.54 and USPS Tracking is included. Each additional ounce is an additional $.20 up to 13 ounces. Anything over 13 ounces is converted to pounds and you&#039;re up to Priority which starts at $5.75. Priority includes $50.00 insurance. Anything over that amount will cost you extra depending on the amount you need to insure.</p><p><br /></p><p>She has no business doing what you describe. She is not required to know what you are mailing. You are responsible to pack it as per Postal regulations and to answer the Hazmat question. I would suggest that all coins are mailed so they do not rattle as coins make a distinctive sound. I would also suggest that that are wrapped with plastic bags or bubble wrap and placed between 2 pieces of cardboard if they are flat. The mail handling process is mostly machines and you would be surprised to see what can happen when a customer tries to get something for nothing, if you understand what I&#039;m saying. It jams up the machine and mail gets damaged in the handling process.</p><p><br /></p><p>If your parcel is lost, stolen or damaged, you have NO recourse if it&#039;s not insured. A receipt is required and the eBay listing and sale is acceptable.</p><p><br /></p><p>Again, this person should not be handling your parcels as per your description. As a Manager, I would want to hear from my customers if this was the case. I can not correct the problem if I do not know it exist. I&#039;ve laid out several options, so please choose the one you feel is best suited to your problem. I&#039;ve also provided some mailing information. I hope this also helps. An educated customer can be more prepared to deal with an employee like this than a customer who does not understand mailing standards, the process or who to go to in order to correct the problem.</p><p><br /></p><p>Best wishes.[/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in