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<p>[QUOTE=&quot;beef1020, post: 3111100, member: 24544&quot;]Sorry to hear about your situation, that is frustrating and I believe you are entirely correct to demand they fix the issue in a timely manor.&nbsp; If they do not have control over all the emails in their domain it speaks to larger problems with the organization.&nbsp; Additionally, they control the payment page and what paypal accounts it points to for payment.</p><p><br /></p><p>To your specific question on how you could have handled it differently.&nbsp; Maybe not make the second payment.&nbsp; You made the correct payment and did it through their process.&nbsp; If you have a receipt for the payment, then you have paid for the item and it should be shipped.&nbsp; You are not responsible for any mistakes that occur inside their payment processing system.&nbsp; With hindsight, maybe digging in your heels there would have produced different results.&nbsp; </p><p><br /></p><p>Regardless, I&#039;m sorry to hear and hope it get&#039;s resolved quickly.&nbsp; In the meantime they are on my &#039;do not buy from&#039; list.&nbsp; I will reconsider when I hear how they resolved the issue, but honestly, considering they run online auctions and do not have control over their domain is a giant red flag I doubt I will do business with them.[/QUOTE]</p><p><br /></p>

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