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<p>[QUOTE=&quot;tartanhill, post: 3111085, member: 93472&quot;]I have had a recent problem with an auction house listed with NumisBids and would like the members&#039; opinions as to whether I have handled the situation correctly or should have done something else.&nbsp; Below is the email I sent to Numisbids, their response, and my follow up.</p><p><br /></p><p><br /></p><p>On 6/11/2018 6:37 PM, Robert Cameron wrote:</p><p><br /></p><p>I would like to file a complaint against the auction house HD Rauch which is one of the auction houses you list for.&nbsp; I was the winning bidder for lot 257 in their E-Auction 26 running from March 15-17.&nbsp; When I went to their payment page, I clicked on the highlighted word paypal and was directed to make a PayPal payment to <a href="mailto:rauch@hdrauch.com">rauch@hdrauch.com</a>.&nbsp; This I did.&nbsp; Later I was told that that was not their official PayPal payment address but that my payment went to a Gerard Blot in France.&nbsp; To make things worse, I was told that this was the 3rd time they had this problem and they usually got the payment corrected in 6-7 weeks.&nbsp; I went ahead and made another PayPal payment to them for 80.54 euros figuring they would again take care of the error.&nbsp; After contacting them several times and after getting no satisfaction from PayPal and getting no response from Gerard Blot, I finally asked that HD Rauch refund my first payment.&nbsp; They knew about payments being misdirected to a PayPal email on their site and did nothing to stop stop this from reoccurring. They should have done something about the problem after the first time it happened.&nbsp; I think it is very unprofessional on their part not to accept the responsibility for for their failure to stop further payments from being misdirected on their own payment site.&nbsp; I would like them to refund me the original 80.54 euros I paid them.&nbsp; I do not know if you have any influence on the auction houses you advertise for, but I think HD Rauch should not be allowed to walk away from this without accepting their responsibility.</p><p><br /></p><p><br /></p><p><br /></p><p>Dear Mr. Cameron,</p><p><br /></p><p>We&#039;re sorry to hear about the trouble with your payment to H.D. Rauch. </p><p>Unfortunately we have limited abilities to help with this, as it relates </p><p>to a payment processor and not only to the actions of an auction house.</p><p><br /></p><p>The entire case sounds very strange. Did PayPal or H.D. Rauch explain </p><p>how a third party is able to receive PayPal payments to an email address </p><p>under Rauch&#039;s control? <a href="mailto:Rauch@hdrauch.com">Rauch@hdrauch.com</a> is one of their usual customer </p><p>service addresses -- we&#039;ve used it to correspond with them.</p><p><br /></p><p>It is possible the domain in the email address was actually misspelled. </p><p>You can verify this through PayPal. In that case, it is likely that it </p><p>went to the wrong PayPal account, so Rauch has no ability to refund it.</p><p><br /></p><p>Certainly it&#039;s true that Rauch should fix any error on their site if </p><p>they are inadvertently pointing people to pay to the wrong PayPal </p><p>address. But PayPal should also be able to help with this. Payments sent </p><p>to the wrong account by mistake must be very common (as in the banking </p><p>world). We&#039;d suggest pushing PayPal harder on this issue, if possible. </p><p>They are the only ones who can control a refund if the payment was </p><p>misdirected.</p><p><br /></p><p>Best regards,</p><p><br /></p><p>NumisBids, LLC</p><p><br /></p><p><br /></p><p><br /></p><p><br /></p><p><br /></p><p>Thank you very much for your quick reply.&nbsp; The PayPal address I sent payment to was <a href="mailto:rauch@hdrauch.com">rauch@hdrauch.com</a> without a capital on the first <i>R.&nbsp; </i>The explanation that I received was that Gerard Blot had purchased from them and somehow inserted the email address as his and not theirs.&nbsp; This makes no sense to me, but the fact that it happened twice before and they did not correct it, puts the resposibility for my loss of funds on them.&nbsp; I realize that you probably do not have any way to presure them to do the right thing, but if you just let them know that you were contacted about the problem, it might mean something to them.&nbsp; I have already told them that I intend to pass this experience on to the coin collectors on the on line group I belong to, <i>Coin Talk.&nbsp; </i>We sometimes discuss problems with certain dealers or auction houses.&nbsp; Thank you again for your quick response.</p><p><br /></p><p><br /></p><p>Bob Cameron</p><p>Any suggestions as to how I might have handled this differently?</p><p>Thanks for any responses.</p><p>Bob[/QUOTE]</p><p><br /></p>

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