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<p>[QUOTE=&quot;J2035, post: 14066523, member: 101023&quot;]What astonishes me is how variable the customer service is with USPS. My local PO is amazing and so is my carrier. They will look for lost packages and call me if there are issues. However the post office in the next town is atrocious. They literally start arguments and yell at customers at the counter. Our regional sorting center routinely misroutes packages and causes multi-day delays. I shipped a coin to Dallas this month that proceeded to take a round trip to Chicago. This was one of several misroutes just this month. </p><p><br /></p><p>From an outsiders perspective, it seems this variability is caused by a lack of good central leadership to establish a cohesive corporate culture and instill accountability. This results in some offices which are amazing due to local leadership and others which are an embarrassment and even downright hostile.[/QUOTE]</p><p><br /></p>

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