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<p>[QUOTE="Troodon, post: 26575575, member: 4626"]Sigh... not really the point of this thread, but since you brought it up, I feel a need to say something...</p><p><br /></p><p>There's no default assumption that any particular person is trying to steal something, but yes part of our job is making sure people are scanning all their items correctly. I've corrected people that have <i>over</i> scanned their items too. I am also there to give assistance, especially on large and heavy items, and intervene on certain things that a customer can't do themselves (including measuring things that are sold by the foot, checking ID on age-restricted items such as spray paint, entering items that have to be entered manually, and helping them with items that can't be scanned because the barcode is damaged or missing.)</p><p><br /></p><p>And every register openly has a camera pointed at it, and we make no secret of that fact; customers are even shown what the camera is recording. Actual stealing at assisted checkout is quite rare, but it does happen. As far as my job goes, we are supposed to document acts of theft or acts of attempted theft, but only the asset protection officers are allowed to directly confront people suspected of theft. We're just supposed to observe and take reasonable precautions against it happening. Like "did you ring that item up?" if they claim they did, we're supposed to take them at their word, even if we know they're lying... but then report it after they left.</p><p><br /></p><p>If you're not stealing anything there's no reason to be paranoid and in my experience people NOT stealing something are the ones that go out of their way to convince you they're not. Actual thieves will do anything to not bring attention to themselves.</p><p><br /></p><p>A store is a place of public accommodation, and the store has the right to observe whatever you do there, anywhere in the store (except obviously, inside of the restrooms). There's effectively no difference between being on a camera and a human being just directly looking at you. We want people to know we're watching and we make no secret of the fact we are, because it reduces the number of people even attempting to steal. People still try, and people still succeed, but it does reduce it significantly.</p><p><br /></p><p>If you're an honest customer you should be happy we're doing this, because any revenue we lose to theft is a cost that will eventually get passed down to you. We're saving you money by watching.[/QUOTE]</p><p><br /></p>
[QUOTE="Troodon, post: 26575575, member: 4626"]Sigh... not really the point of this thread, but since you brought it up, I feel a need to say something... There's no default assumption that any particular person is trying to steal something, but yes part of our job is making sure people are scanning all their items correctly. I've corrected people that have [I]over[/I] scanned their items too. I am also there to give assistance, especially on large and heavy items, and intervene on certain things that a customer can't do themselves (including measuring things that are sold by the foot, checking ID on age-restricted items such as spray paint, entering items that have to be entered manually, and helping them with items that can't be scanned because the barcode is damaged or missing.) And every register openly has a camera pointed at it, and we make no secret of that fact; customers are even shown what the camera is recording. Actual stealing at assisted checkout is quite rare, but it does happen. As far as my job goes, we are supposed to document acts of theft or acts of attempted theft, but only the asset protection officers are allowed to directly confront people suspected of theft. We're just supposed to observe and take reasonable precautions against it happening. Like "did you ring that item up?" if they claim they did, we're supposed to take them at their word, even if we know they're lying... but then report it after they left. If you're not stealing anything there's no reason to be paranoid and in my experience people NOT stealing something are the ones that go out of their way to convince you they're not. Actual thieves will do anything to not bring attention to themselves. A store is a place of public accommodation, and the store has the right to observe whatever you do there, anywhere in the store (except obviously, inside of the restrooms). There's effectively no difference between being on a camera and a human being just directly looking at you. We want people to know we're watching and we make no secret of the fact we are, because it reduces the number of people even attempting to steal. People still try, and people still succeed, but it does reduce it significantly. If you're an honest customer you should be happy we're doing this, because any revenue we lose to theft is a cost that will eventually get passed down to you. We're saving you money by watching.[/QUOTE]
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