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<p>[QUOTE="Troodon, post: 26573142, member: 4626"]I work at... a certain retailer, let's say. They have self-checkout machines; today 3 of the 5 that take cash couldn't take cash anymore, because we were out of pennies to put in them. On human-operated registers this isn't a problem; we can just round off the change to the nearest nickel (always in the customer's favor). But the computers haven't been told how to do that, or even that they can do that, so... they insist that being out of pennies means they can't take cash.</p><p><br /></p><p>None of the human-operated registers were even given pennies when we opened today. From what I hear, IT is trying to update the POS software to do 2 things:</p><p>1. Tell self-checkout stations that they can round off prices, and change due to the customer, to the nearest nickel</p><p>2. They can accept cash even if the penny hopper is empty</p><p><br /></p><p>We're hoping this is in place by another week or two, but no estimate yet on when this will happen. Likely within the next day or two without more pennies, or the software fix, none of the self-checkout stations will be able to accept cash, so any cash customers will have to go to the handful of human-operated registers we have.</p><p><br /></p><p>This as this company is trying to move to like, 90 to 95% self-checkout ("cashiers" mostly are there to observe and assist customers in the self-checkout section, with only 1 or 2 cashiers running an actual register).</p><p><br /></p><p>This topic has probably been beaten to death already lol, but thought I'd throw in personal observations about what the transition to a post-penny world is looking like in the early stages.</p><p><br /></p><p>(BTW I'm all for getting rid of the penny, good riddance, and it was a long time coming. Just observing what the transition is starting to look like as they work out how to deal with the consequences of no pennies.)[/QUOTE]</p><p><br /></p>
[QUOTE="Troodon, post: 26573142, member: 4626"]I work at... a certain retailer, let's say. They have self-checkout machines; today 3 of the 5 that take cash couldn't take cash anymore, because we were out of pennies to put in them. On human-operated registers this isn't a problem; we can just round off the change to the nearest nickel (always in the customer's favor). But the computers haven't been told how to do that, or even that they can do that, so... they insist that being out of pennies means they can't take cash. None of the human-operated registers were even given pennies when we opened today. From what I hear, IT is trying to update the POS software to do 2 things: 1. Tell self-checkout stations that they can round off prices, and change due to the customer, to the nearest nickel 2. They can accept cash even if the penny hopper is empty We're hoping this is in place by another week or two, but no estimate yet on when this will happen. Likely within the next day or two without more pennies, or the software fix, none of the self-checkout stations will be able to accept cash, so any cash customers will have to go to the handful of human-operated registers we have. This as this company is trying to move to like, 90 to 95% self-checkout ("cashiers" mostly are there to observe and assist customers in the self-checkout section, with only 1 or 2 cashiers running an actual register). This topic has probably been beaten to death already lol, but thought I'd throw in personal observations about what the transition to a post-penny world is looking like in the early stages. (BTW I'm all for getting rid of the penny, good riddance, and it was a long time coming. Just observing what the transition is starting to look like as they work out how to deal with the consequences of no pennies.)[/QUOTE]
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