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<p>[QUOTE=&quot;jester3681, post: 2810938, member: 53130&quot;]My latest submission to the folks in Newport Beach left me pretty sour. Coin was received on 4/18 as part of a four piece crossover order. All four were held in accurately attributed NGC holders. Coin is returned on 5/30, improperly attributed (wrong denomination). It took nearly two weeks for them to agree to a mechanical error resubmission, which they received on 6/15. Item shipped out on 7/21, and the Post Office attempted delivery yesterday while I was out. </p><p><br /></p><p>I know everyone is human, and issues happen, but to take a coin out of a holder that has the information correct and then get it wrong, spend two weeks dragging your feet, and then another five weeks fixing it - that&#039;s poor service. To make matters worse, every phone call during the process left me feeling less and less confident in the situation. I have never been impressed with their front-line customer service.[/QUOTE]</p><p><br /></p>

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