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<p>[QUOTE=&quot;H8_modern, post: 26648013, member: 28531&quot;]That’s what they said and even crazier, they said vouchers only apply to regular level submissions so they are still charging me for these economy level coins.</p><p><br /></p><p>From the Customer Service email:</p><p><br /></p><p>I do apologize, but that would be the only way to get the coin changed from the &quot;98&quot; damaged grade. If you do not want to have it resubmitted, then I can go ahead and have the order taken off ship hold for you and sent out.</p><p><br /></p><p>Also, pertaining to Order #25846957, when you were providing the authorization to add the vouchers, to your orders, with the prior representative there was no indication you wanted to use the vouchers for this order. As he did look for your authorization to add it to the submission it was only for Order #25846724. Vouchers are also only valid for the Regular service level, which this order was not. Unfortunately, we would not be able to provide a refund for the order as well.[/QUOTE]</p><p><br /></p>

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