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<p>[QUOTE="mkivtt, post: 25842164, member: 42887"]I've only sent in about 10 coins for grading. All world. NGC did the first six well, can't complain. I sent in another two in August though and have a long list of complaints. The coins just came back today.</p><p><br /></p><p>1. Their turnaround time for the service selected was (and still is) listed as 40 business days, but it took over 60.</p><p>2. The coins came back with a scratch on one holder, and both sides of another holder covered in sticky, nasty gunk (like the glue left behind from tape) that I struggled to remove, and which left hairline scratches in the process.</p><p>3. Poor communication. No updates whatsoever.</p><p>4. One came back in a piss-poor grade (AU53) when it should've been AU58 or higher based on my own judgment, comparisons, and the auction description. This one is subjective of course but it doesn't excuse the other three.</p><p><br /></p><p>Compare that to the two I sent to PCGS in late Oct.</p><p><br /></p><p>1. They came back within two weeks.</p><p>2. The slabs were immaculate, and wrapped in either small foam holders around the slab or with a plastic film around the slab surface to prevent scratches.</p><p>3. I was informed of every step along the way. Coins received, coins moved to next phase, coins imaged, coins shipped, etc.</p><p><br /></p><p><br /></p><p>I'll never use NGC again.[/QUOTE]</p><p><br /></p>
[QUOTE="mkivtt, post: 25842164, member: 42887"]I've only sent in about 10 coins for grading. All world. NGC did the first six well, can't complain. I sent in another two in August though and have a long list of complaints. The coins just came back today. 1. Their turnaround time for the service selected was (and still is) listed as 40 business days, but it took over 60. 2. The coins came back with a scratch on one holder, and both sides of another holder covered in sticky, nasty gunk (like the glue left behind from tape) that I struggled to remove, and which left hairline scratches in the process. 3. Poor communication. No updates whatsoever. 4. One came back in a piss-poor grade (AU53) when it should've been AU58 or higher based on my own judgment, comparisons, and the auction description. This one is subjective of course but it doesn't excuse the other three. Compare that to the two I sent to PCGS in late Oct. 1. They came back within two weeks. 2. The slabs were immaculate, and wrapped in either small foam holders around the slab or with a plastic film around the slab surface to prevent scratches. 3. I was informed of every step along the way. Coins received, coins moved to next phase, coins imaged, coins shipped, etc. I'll never use NGC again.[/QUOTE]
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