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<p>[QUOTE=&quot;Burton Strauss III, post: 2623838, member: 59677&quot;]Of course - lost in 3 pages of flames and name calling - are the facts</p><p><br /></p><p>OP neglected to request the additional service</p><p>Coin was graded as requested</p><p><br /></p><p>Did they miss an up-sell opportunity? Yes</p><p>Is it a realistic up-sell opportunity? Maybe not, considering that it takes the entire submission out of process while customer service (at some cost) makes the call. That call can easily cost more than the service&#039;s value.</p><p><br /></p><p>You may now resume the flame fest...[/QUOTE]</p><p><br /></p>

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