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<p>[QUOTE=&quot;Oldhoopster, post: 3110057, member: 84179&quot;]I work in an industry where we keep track of EVERY customer reported mistake that leaves the facility.&nbsp; Granted, most of these are simple labeling errors, but the question remains, if your process allows labeling mistakes to get out, what other mistakes are getting out.</p><p><br /></p><p>Having said that, I don’t think it’s a big deal in numismatics.&nbsp; However, as was pointed out, for this coin to get to the customer, a number of systems had to break down.&nbsp; This wasn’t one person, but a whole series mistakes.&nbsp; IMO, the important takeaway is how PCGS reacts to this.&nbsp; Do they make an effort to get this back and reholder it, or do they just let it out in the marketplace?&nbsp; Do they conduct root cause correction action investigations and improve their processes, or do they just ignore it?&nbsp; Since we aren’t part of PCGS, we may never know but in order for TPGs to keep some credibility, they need to reholder any labeling mistakes at no cost (including shipping).&nbsp; Maybe [USER=24314]@Insider[/USER] or other members who have experienced this can provide some insight on how TPGs deal with reholdering internal errors.</p><p><br /></p><p>Finally, I don’t think there is much of a problem with pointing out amusing TPG errors (I liked the predictive grading comment).&nbsp; But, I don’t think it’s right to get all hot and bothered because they made this mistake.&nbsp; If you paid for a submission, were sent a mislabeled coin, and then had to pay more to get it corrected, then IMO, you can get upset.[/QUOTE]</p><p><br /></p>

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