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<p>[QUOTE=&quot;mcrow24, post: 1468253, member: 38505&quot;]Good post Max. </p><p><br /></p><p>Nobody here is disputing the quality of the service, I think we can all agree that (from what I can tell) the grading is accurate, the holders are nice and the graders are no doubt among the most knowledgable people on the subject. </p><p><br /></p><p>This is simply a customer service issue. It is a big issue that they need to address. Customers expect to be responeded to when they have question on a service they are buying or have been given, particularly when it involves PCGS having their property in their possession. If business is so good, they should be able to hire a partime/fulltime secratary (they don&#039;t cost all that much) to respond to customer inquires and other office tasks. </p><p><br /></p><p>Heck, you might not be too hard a time finding a amature numismatist who wants to get a foot in the door who would be willing to work cheap answering customer questions.[/QUOTE]</p><p><br /></p>

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